Google Play app keeps crashing

[tuscanybay]

My App and Games -> Library:
Click "X" on any app on the 'Not on this device' list, to remove it from the list.

The app crashes immediately for me, every time.

Any one seeing this?

 

[anon(10092459)]

My App and Games -> Library:
Click "X" on any app on the 'Not on this device' list, to remove it from the list.

The app crashes immediately for me, every time.

Any one seeing this?

Just tried to replicate, but crash didn't happen to me. This is something new or has been happening for a while?

 

[tuscanybay]

Just tried to replicate, but crash didn't happen to me. This is something new or has been happening for a while?

I started noticing it recently, but don't know how long it's been like this.

 

[anon(10092459)]

I started noticing it recently, but don't know how long it's been like this.

Just wondering if something recent triggered, like an update.

I tried it a second time just now and just can't seem to get your result. Have you tried it in safe mode?

 

[tuscanybay]

It crashes in safe mode too.

 

[mustang7757]

It crashes in safe mode too.

That's not good

 

[mustang7757]

try long press play store then info clear data,cache then force stop . see what happens

 

[tuscanybay]

I spent the last 2 hours wiping the phone and restoring it. At least It did fix it.

 

[evan_2k]

This happens on both my P3XL and my wife's Note 9. Only occurs when I try to delete apps from my library in the play store

 

[mustang7757]

its definitely happening on mine also
time to troubleshoot later

 

[mustang7757]

its definitely happening on mine also
time to troubleshoot later

Ok my solution was uninstall the latest update to Google play store and everything fine .. seems the latest update has a bug

 

[mustang7757]

Ok my solution was uninstall the latest update to Google play store and everything fine .. seems the latest update has a bug

Long press the Google play store and the 3dots hit uninstall update

 

[tuscanybay]

It's a shame that Google would allow such a bug in their (arguably most important and mostly used) Play app.

The bug is gone after factory reset and restoring, no problem with everything updated to the latest version.

 

[mustang7757]

It's a shame that Google would allow such a bug in their (arguably most important and mostly used) Play app.

The bug is gone after factory reset and restoring, no problem with everything updated to the latest version.

It happens. But we know what it is now

 

[Lepa79]

My App and Games -> Library:
Click "X" on any app on the 'Not on this device' list, to remove it from the list.

The app crashes immediately for me, every time.

Any one seeing this?

Yep, crashes.

 

[Lepa79]

I spent the last 2 hours wiping the phone and restoring it. At least It did fix it.

You did a factory restore? Why? . It is crashing on my end but who cares if you can't delete apps from a list of unused stuff? It will get fixed at some point.

 

[mustang7757]

You did a factory restore? Why? . It is crashing on my end but who cares if you can't delete apps from a list of unused stuff? It will get fixed at some point.

Have you tried my method? , its working now for me.

 

[emilioaponte]

Thank you Mustang7757. A couple weeks ago I received my Pixel 3 XL. Love the phone but when trying to download a game(Asphalt 9) from the Google Play Store it crash. I followed your instructions and everything is fine now. Thanks again.

 

[mustang7757]

Thank you Mustang7757. A couple weeks ago I received my Pixel 3 XL. Love the phone but when trying to download a game(Asphalt 9) from the Google Play Store it crash. I followed your instructions and everything is fine now. Thanks again.

Your welcome.