Google Play store hanging at 100% and phone running slow and hot

[AC Question]

Hi,
Using a new Galaxy S7 edge and its been working fine until yesterday. Now the symptoms are;
- Considerable hotter (never felt the heat before when putting it in my pocket) than it use to be. Average 36c
- Installing apps to try and diagnose the issue are hanging. Google Play store downloads the app to 100% and then it will hang to complete the install. Approx 5 - 10 mins
- Battery is dying faster, which is probably a knock on symptom of the above.

Have tried;
- Rebooting the phone many times
- Clearing the Google Play data and cache
- Using Apps like advanced task manager to kill all the tasks. Killing all the tasks results in the Google Play install finishing, probably because it kills Google Play too
- Clearing all caches
- Unistalling Apps
- Using System Monitor Lite to look at the CPUs. CPUs 1-6 are averaging 50% and 7 and 8 keep going offline (not sure if this is an app compatibility issue

Hopefully someone can point me in the right direction for a resolution other wise its factory reset time. This will be very annoying since this is my first Android after 8 years of iPhones.....

Feels to me like an issue with Google Play app??

Many thanks
Paul

 

[Javier P]

Mod note. Thread moved to the S7 edge forum for more visibility.

 

[Badboy8813]

Same thing has been happening to a bunch of people. take a look at this thread.

http://forums.androidcentral.com/samsung-galaxy-s7/729626-s7-battery-54-less-than-four-hours.html

It is related to the Oculus update that went out recently.

 

[zzoinks]

Same thing has been happening to a bunch of people. take a look at this thread.

http://forums.androidcentral.com/samsung-galaxy-s7/729626-s7-battery-54-less-than-four-hours.html

It is related to the Oculus update that went out recently.

Thanks for the pointer to that thread! My Note 5 was going nuts last night/this morning and I was going down the road of uninstalling updates that happened recently. Of course the Oculus stuff doesn't show in the Play store so I missed the fact that it updated.

-Brett.

 

[PaulHollands]

As the original poster I thought I should post the solution.

Turned out to be one of the apps (Absolute Radio) which seemed to be stuck trying to update itself. The app worked fine in the morning but I noticed within the battery menu in the afternoon that it said the app was using a lot of power and this was after I'd shut it down and killed the process. Once I'd deleted the app, the CPUs recovered and the phone cooled down.

A strange one and it appears the app seemed to be stuck in an update loop. The key symptom was that installing anything else took forever, so if you have a similar symptom then it could be the last app which you updated and you should delete it before re-installing

I've noticed that the Android platform and the apps compared to iOS seems to be updating themselves automatically all the time. I've switched off all auto updates now and hopefully that should be the end of that. Instead I'll update one at a time as required.

Hope this helps someone else

Paul