Google Play Store no installing

[Android Central Question]

The app worked just fine until yesterday. I have had no problem downloading and installing apps until there. The Update Apps still functions. I can see apps in My Library that I removed.

I can not reinstall a removed app nor install a new one. The install button is dead. Everything else functions.

 

[mustang7757]

Which device? Each device have different ways to go about troubleshooting.
I'll leave a link to register so you can communicate here , as a guest account you can't.https://forums.androidcentral.com/showthread.php?t=409154

 

[B. Diddy]

Welcome to Android Central! Which device? Does this happen on both wi-fi and mobile data?

Try going to Settings>Apps, select Google Play Store, tap Storage, and Clear Cache/Clear Data, then Force Stop. Do the same for Download Manager -- you probably have to tap Menu>Show System to see it. Now try again.

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[MIkeLieberman]

Sorry, a Huawei Nova 3i. It is running 9.1.0.267(C636E1R1P1). The software is up to date.

I had forgotten to log in.

 

[MIkeLieberman]

You said: Do the same for Download Manager -- you probably have to tap Menu>Show System to see it.

I cannot find Download Manager
I have no "Menu" to tap.
I do have Settings/System.

So I am a bit lost.

 

[mustang7757]

Sorry, a Huawei Nova 3i. It is running 9.1.0.267(C636E1R1P1). The software is up to date.

I had forgotten to log in.

No problem, is this happening both WiFi and data ?

 

[MIkeLieberman]

Yes, it fails to download both over WiFi and Data. It makes no difference. The phone is able to operate all the apps that are already loaded, including the browsers.

 

[mustang7757]

Yes, it fails to download both over WiFi and Data. It makes no difference. The phone is able to operate all the apps that are already loaded, including the browsers.

Ok , have you tried b.diddy suggestion for play store ?
Your file manager should be in your app drawer , maybe called files

 

[MIkeLieberman]

You were right. It was called Files with a down pointing arrow. I did what was said but it makes no difference.

 

[MIkeLieberman]

It is possible that the USA block on Huawei has required Google to block the service?

 

[mustang7757]

It is possible that the USA block on Huawei has required Google to block the service?

That I'm not sure , do you use any VPN?

 

[MIkeLieberman]

No but it that block would apply to Huawei worldwide if it is enforce.

 

[B. Diddy]

You said: Do the same for Download Manager -- you probably have to tap Menu>Show System to see it.

I cannot find Download Manager
I have no "Menu" to tap.
I do have Settings/System.

So I am a bit lost.

Go to Settings>Apps, then look for a button that looks like 3 vertical dots (typically at the upper right corner). That's the menu button.

 

[MIkeLieberman]

Good on you! It did require a restart but that most assuredly did it.

Many thanks.

 

[B. Diddy]

Great, glad to hear it! Let us know if any more problems crop up.

 

[mustang7757]

Good on you! It did require a restart but that most assuredly did it.

Many thanks.

A restart fixed it ?

 

[MIkeLieberman]

Yes! After I followed B.Diddy's guidance about the menu.

 

[mustang7757]

Yes! After I followed B.Diddy's guidance about the menu.

That's great