Google takes no responsibility if OS updates cause Nexus 6P devices to randomly power off

[Aquila]

+AC Gonfaloniere, I'm with your 100% on the whole manufacturer/OEM thing (I've worked in the OEM/IHV space for a long time).
That said, it's getting a bit "weird" with the 6P right now. Google "appears" to not be servicing the devices at the previous level (pre-Pixel, mostly), and certainly Huawei isn't about to insert themselves to fix things (s/w-wise).
My camera refuses to focus about 75% of the time anymore, and I'm unable to disable "Ok Google", the second of which is undoubtedly a s/w issue (really prevalent across more devices).
Accordingly, if you call your s/w support people about either (Google), they re-direct to Huawei. Huawei support says "those are Google s/w issues that we (purportedly) know about", you need to talk to them about it.

So then where are you, exactly?

Yep, the problem here, as I was trying to state at the beginning of the thread, is that Huawei is trying to pass off their responsibility for software issues. They're doing this through part 8 and 9c of their warranty terms, so it's probably technically legal - however it remains their baby. Google isn't going to replace the hardware when they're prohibited from doing so and Huawei isn't going to release new software for the device. Both of those things would be encroaching on the other partner's part of the agreement. Software fixes will have to be fixed by software updates, not warranty, unless those software issues are bad enough to result in the device needing to be replaced, in which case that would fall back to Huawei (unless purchased from the Google store). That's the point where Huawei is going to point at the expiration of the warranty and say that the product was working throughout the entire warrantied period and that things that happen after that period are not covered by the warranty.

And this is more or less how things are intended to function with limited warranties, which sucks - but that's the business. The same thing would happen if you had a TV for 15 months and then it started randomly disconnecting from Bluetooth. The manufacturer could replace it, but they likely don't have an obligation to do so.

This is where I insert my opinion: As Huawei has no control over the software updates and Google is prohibited from providing hardware replacements, the only logical response possible is for Huawei to provide hardware replacements for software issues - and then they should be billing Google the cost for doing so if it can be established that the defect was infact not hardware on that unit. That makes the consumer happy and whoever caused the issue at the end of the day is footing the bill.

 

[Aquila]

Not being a lawyer, I don't know whether or not what you are say has any merit or would hold up in a court of law. I do find it interesting however that a law firm is filing a class action lawsuit against Google in spite of everything you said.

Groundless lawsuits are filed all the time. The one you and others have been linking today is being filed on behalf of plaintiffs who, because they are still within the return period, cannot establish any damages. That case has zero chance of even being heard, let alone won by the plaintiffs.

Also consider the fact that Google themselves could have caused the issue. Many including myself feel that their software update is exactly what caused it. Therefore they are liable to repair or replace the device.

Unfortunately your opinion of who you think should pay for it does not impact the actual warranty process nor the contractual agreements between yourself and Huawei or Huawei and Google.

Let's forget legalities for one second. How about this angle: So many people experienced issues with their Nexus 6P device. Most who went through Huawei got nowhere. Google was surely aware of this. I'm sure they still are. Since Google's manufacturer / partner chose not to honor their warranty with so many customers, and using your example that Google cannot warranty devices they didn't sell, wouldn't Google want to do the right thing by their customers who were screwed over by their partner and replace those defective devices? Not repair, but replaced. Surely they can replace a device should they choose to. Nothing prevents them from sending it out a device which they call the Google Nexus 6P.

You can't forget legalities in this scenario. It is a violation of their contract for them to insert themselves into this equation. Repair and replace are both the same thing in this context. Now, they could theoretically offer folks impacted a discount on a different device, but that action is also likely to get them sued by Huawei as it implies that they are alleging their partner's guilt as part of their offer.

Yes they choose not to. That's a pretty strong message to send regarding how they feel about their customers.

Two things here. 1. Avoiding actions that you're prohibited from doing is a good thing, not a bad thing. 2. They're not saying anything about their customers, those buyers are literally not their customers, and that's the crux of the problem. If they WERE Google store customers, then we wouldn't be having this conversation because they already started replacing Google bought 6P's with Pixels.

So maybe that's where we can get past this. Think of Google as two entities here. Google the Manufacturer and Google the Phone Store.

Google the Manufacturer warranties all products it produces, regardless of who sells it. These are Pixel products, Chromecasts, Google Home products, etc.
Google the Store warranties only products it sells directly, and only if the manufacturer permits them to.
These two entities are not interchangeable.

Now I bring up Chromecast intentionally, because every Chromecast, no matter where you buy it, is warrantied by Google. That's their product, a product of Google the Manufacturer. However, I have a Vizio TV that has Google Cast built in. Now, Google Cast built in is the MAIN REASON I bought it. Google software is on this TV (some Vizio software is too, but let's pretend that doesn't matter for right now). So I could think of my TV as a Nexus TV. It's a Vizio TV with Google software. If an update comes and Google Cast stops working properly... is Google going to replace my TV? No. Vizio might, but Google is definitely not going to. Even if Google offered my TV in the Google Store, I bought mine at Best Buy, they're not going to listen at all. That's Vizio's problem, or my problem if Vizio disagrees with me that Cast is an important part of the function of the TV. That's the same situation as the 6P from Huawei.

 

[12321]

Many people have been dealing with Huawei well within their warranty period with no resolution from Huawei so the fact that it's now past the warranty means nothing. Huawei claimed they did not have to warranty anything because Google was at fault and sent customers to Google. Google in turn claimed Huawei was at fault and sent customers back to Huawei. Customers were sent in circles with no resolution. This resulted in a class action lawsuit filed against both Google and Huawei. It remains to be seen whether or not the lawsuit is settled or goes to court.

Google and Huawei may feel they have won the battle by not servicing thousands of customers with defective Nexus 6P devices, but they will lose the war of winning customers and making customers happy. The majority of these customers, myself included, will never purchase another Google or Huawei product. Have you ever heard the saying good news travels fast but bad news travels even faster? I will go out of my way as much as possible to share my experience with as many people as I can and influence them to steer clear of these two companies. The nice thing about Android is that there are other companies who have shown that they actually care about their customers.

I'm not a believer in karma, but if it exists, Google is definitely feeling it with the Pixel 2 and Pixel 2 XL releases and all of the defects associated with them. Once again, Google takes no responsibility for releasing devices with defective screens. You can argue that the devices are not defective, as I'm sure you will. Thousands of disappointed Google customers will disagree with you. Based on the comments I've read, which are just a small percentage of people who bought the Pixel 2, thousands of Google customers service have already cancelled their orders.

As for us getting past this, there is nothing for us to get past. You have a right to express your viewpoints, the same way I do. As usually happens, people who have differing opinions end up agreeing to disagree. I'm sharing my experience with Google and Huawei as a very unhappy customer, and you are defending them. People can read this thread, as well as thousands of other articles about the Pixel 2 and decide for themselves whether or not they feel comfortable purchasing Google or Huawei devices.

 

[Aquila]

I'm sharing my experience with Google and Huawei as a very unhappy customer, and you are defending them.

You are intentionally spreading misinformation and I'm trying to provide facts to counter that behavior because it is harmful to the community. Those are not equal positions in an honest argument. My position is not defending Google or Huawei, it is defending the rule of reason and law over hyperbole and falsehoods.

 

[12321]

You are intentionally spreading misinformation

Sharing my experience with Google and Huawei as a very unhappy customer is not spreading misinformation. It's spreading truth.

and I'm trying to provide facts to counter that behavior because it is harmful to the community.

Much of what you wrote is not factual. It is based on what you perceive to be fact and/or what you wish to present as fact to support your position. Your accusation towards me that I'm intentionally spreading misinformation by sharing how I've been shafted by Google and Huawei is a perfect example of you presenting something that is not factual.

If what I write is harmful to the community, don't blame me, blame Google and Huawei for not taking responsibility and not caring about their customers who spent $650 for a device that became defective in just over six months. Don't shoot the messenger.

Unfortunately I don't have the time to dissect and counter everything you wrote that I deem is your opinion and not fact, which is why I wrote that I agree to disagree. Unfortunately it doesn't seem like you can do the same. You want to strong-arm me into agreeing that you are the sole presenter of facts in this discussion. You want to play judge jury and executioner.

Those are not equal positions in an honest argument. My position is not defending Google or Huawei, it is defending the rule of reason and law over hyperbole and falsehoods.

Again, your accusations towards me of hyperbole and falsehoods are not factual. By default, so is your accusation that these are not equal positions in an honest argument. Accusing me of spreading misinformation when I've done the exact opposite by spreading truth is, in fact, hyperbole and falsehood. You are not the last word in the defending of the rule of reason and law. This is not a courtroom, this is a message board where people are entitled to post their experiences.

Unfortunately, not all experiences are positive, evidenced by thousands of Nexus 6P owners, Pixel 2 owners, and Pixel 2 XL owners who have posted of their disappointment online. They're not intentionally spreading misinformation, nor is it hyperbole and falsehood. It's fact. Here's 1,000+ posts in one thread alone:

https://forum.xda-developers.com/nexus-6p/general/nexus-6p-randomly-shutting-50-youre-t3522911

 

[PGrey]

Yep, the problem here, as I was trying to state at the beginning of the thread, is that Huawei is trying to pass off their responsibility for software issues. They're doing this through part 8 and 9c of their warranty terms, so it's probably technically legal - however it remains their baby. Google isn't going to replace the hardware when they're prohibited from doing so and Huawei isn't going to release new software for the device. Both of those things would be encroaching on the other partner's part of the agreement. Software fixes will have to be fixed by software updates, not warranty, unless those software issues are bad enough to result in the device needing to be replaced, in which case that would fall back to Huawei (unless purchased from the Google store). That's the point where Huawei is going to point at the expiration of the warranty and say that the product was working throughout the entire warrantied period and that things that happen after that period are not covered by the warranty.

And this is more or less how things are intended to function with limited warranties, which sucks - but that's the business. The same thing would happen if you had a TV for 15 months and then it started randomly disconnecting from Bluetooth. The manufacturer could replace it, but they likely don't have an obligation to do so.

This is where I insert my opinion: As Huawei has no control over the software updates and Google is prohibited from providing hardware replacements, the only logical response possible is for Huawei to provide hardware replacements for software issues - and then they should be billing Google the cost for doing so if it can be established that the defect was infact not hardware on that unit. That makes the consumer happy and whoever caused the issue at the end of the day is footing the bill.

Yeah, I think we're pretty much in agreement here, we're both mostly scratching our heads.
The only thing is, if I'd bought a "flagship TV", say in the 4-6k range, I'm pretty sure they'd be treating it differently.
We both know it's the s/w side, everyone involved does really, I just fail to understand why Google doesn't just make the effort to fix the issues, rather than play "hardware circus" with Huawei.
It seems to me like they'd want to make the consumer happy, at some point they're going to need "appreciative consumers" too, particularly since they have a "new consumer facing brand" as of recent.

If you think about it, and extrapolate this to a Surface, you can be darn sure it'd be getting fixed, say if there was a kernel tweak that bricked a bunch of them, or similar.

 

[Aquila]

Sharing my experience with Google and Huawei as a very unhappy customer is not spreading misinformation. It's spreading truth.



Much of what you wrote is not factual. It is based on what you perceive to be fact and/or what you wish to present as fact to support your position. Your accusation towards me that I'm intentionally spreading misinformation by sharing how I've been shafted by Google and Huawei is a perfect example of you presenting something that is not factual.

If what I write is harmful to the community, don't blame me, blame Google and Huawei for not taking responsibility and not caring about their customers who spent $650 for a device that became defective in just over six months. Don't shoot the messenger.

Unfortunately I don't have the time to dissect and counter everything you wrote that I deem is your opinion and not fact, which is why I wrote that I agree to disagree. Unfortunately it doesn't seem like you can do the same. You want to strong-arm me into agreeing that you are the sole presenter of facts in this discussion. You want to play judge jury and executioner.



Again, your accusations towards me of hyperbole and falsehoods are not factual. By default, so is your accusation that these are not equal positions in an honest argument. Accusing me of spreading misinformation when I've done the exact opposite by spreading truth is, in fact, hyperbole and falsehood. You are not the last word in the defending of the rule of reason and law. This is not a courtroom, this is a message board where people are entitled to post their experiences.

Unfortunately, not all experiences are positive, evidenced by thousands of Nexus 6P owners, Pixel 2 owners, and Pixel 2 XL owners who have posted of their disappointment online. They're not intentionally spreading misinformation, nor is it hyperbole and falsehood. It's fact. Here's 1,000+ posts in one thread alone:

https://forum.xda-developers.com/nexus-6p/general/nexus-6p-randomly-shutting-50-youre-t3522911

I have provided my sources which prove the relationship terms which appear in my points. That's factual, evidence based statements. I haven't said that no one is unsatisfied, I've said you're pushing your frustrations towards the wrong party. I've then proven why this is the case, with evidence directly from both of the parties. You are free to post your opinions just as I am free to point out the flaws in the statements you make to try to correct the record. The problem is that this is continually happening, rather than having to be done once.

 

[12321]

I have provided my sources which prove the relationship terms which appear in my points. That's factual, evidence based statements. I haven't said that no one is unsatisfied, I've said you're pushing your frustrations towards the wrong party. I've then proven why this is the case, with evidence directly from both of the parties. You are free to post your opinions just as I am free to point out the flaws in the statements you make to try to correct the record. The problem is that this is continually happening, rather than having to be done once.

Do your "factual, evidence based statements" have merit in a court of law? That remains to be seen, as there is an ongoing class action lawsuit against Google regarding the Google Nexus 6P (the law firm's exact wording of the device, so feel free to take it up with the attorneys if you disagree). One of three things will happen: The case will be dropped, the case will be settled out of court, or the case will go to court and one party will prevail. Until one of these three things happen, I will reserve judgement regarding what you claim are facts.

The disconnect here is reading your posts, it appears that you are a defense attorney representing Google arguing the case in a courtroom in front of a judge. You're not. You're posting on a message board. Not a single person of the thousands who have purchased a Nexus 6P and experienced these issues is going to read what you wrote and walk away a happy Google consumer. That's the part you seem to be missing, as is Google.

PGrey above perfectly summed up the part that is not resonating with you, the part that thousands of disappointed Nexus 6P owners, and now thousands of Pixel 2 XL owners feel: a huge disappointment and resentment towards Google:

"We both know it's the s/w side, everyone involved does really, I just fail to understand why Google doesn't just make the effort to fix the issues, rather than play "hardware circus" with Huawei.
It seems to me like they'd want to make the consumer happy, at some point they're going to need "appreciative consumers" too, particularly since they have a "new consumer facing brand" as of recent."

Your argument against PGrey, myself, the 1,000+ upset people who posted in the thread in my above post, and thousands more people who bought a Nexus 6P and experienced these issues, is to present what you perceive are facts (yet to be proven), and show that Google is under no obligation to take responsibility for something that PGrey, myself, and thousands of Nexus 6P owners feel Google caused with their software update.

When you have a perfectly working six month old device on Monday running Android 6.0, you download Android 7.0 on Tuesday, and your battery immediately starts draining rapidly and randomly shutting off at 15%, it's safe to say Google caused the issue with their software update. You wrote back in April that you bet Google would fix the issue. You were wrong. They haven't. Nor have they even acknowledged that there is an issue.

You see only black and white. If you are trying to please current customers, gain new customers, and make everyone happy, sometimes there has to be grey (ironic terminology since the poster I am quoting above is named PGrey).

Google's position of not taking responsibility for their OS ruining thousands of Nexus 6P devices, not fixing the issue, or even acknowledging it, may or may not win in a court of law. It will, however, further upset and alienate thousands of disappointed customers.

Likewise, Google's position of claiming that the OLED screens on their Pixel 2 XL devices "are as great as they hoped they would be", and "it's decay characteristics are comprable to OLED panels used in other premium smartphones" (not to mention the slew of other Pixel 2 and Pixel 2 XL issues) will, again, do nothing but further upset and alienate thousands of disappointed customers.

As a result, Google will surely lose from a business standpoint, as thousands of current and potential customers will certainly look elsewhere when it comes to buying Google devices.

 

[Aquila]

The disconnect here is reading your posts, it appears that you are a defense attorney representing Google arguing the case in a courtroom in front of a judge. You're not.

This is what I mean, exactly, by you misrepresenting my position. I'm not defending Google, or Huawei, at all. If you would actually read what I'm writing, it is plainly NOT a defense of any company or an attack against any consumers. It is an explanation of who is responsible for warranty services and why that party is responsible. That explanation is grounded in and backed up by the official policies of both companies. It's a very simple concept, as is the explanation of that concept.

 

[12321]

This is what I mean, exactly, by you misrepresenting my position. I'm not defending Google, or Huawei, at all. If you would actually read what I'm writing, it is plainly NOT a defense of any company or an attack against any consumers. It is an explanation of who is responsible for warranty services and why that party is responsible. That explanation is grounded in and backed up by the official policies of both companies. It's a very simple concept, as is the explanation of that concept.

Thanks for the heads up. I know we're not in a courtroom. That's why I wrote "IT APPEARS". Do you always take everything so literally? It's amazing that you continue to refuse to acknowledge the bigger picture here, that PGrey stated perfectly.

 

[sydneycooper1979]

Mod Note: please keep the discussion civil and on topic. No need to discuss each other. Thank you.

 

[xplod566]

This is what I mean, exactly, by you misrepresenting my position. I'm not defending Google, or Huawei, at all. If you would actually read what I'm writing, it is plainly NOT a defense of any company or an attack against any consumers. It is an explanation of who is responsible for warranty services and why that party is responsible. That explanation is grounded in and backed up by the official policies of both companies. It's a very simple concept, as is the explanation of that concept.

Lolz.
Man u talk a lot..... Just kidding! ;-)

 

[12321]

This is what I mean, exactly, by you misrepresenting my position. I'm not defending Google, or Huawei, at all. If you would actually read what I'm writing, it is plainly NOT a defense of any company or an attack against any consumers. It is an explanation of who is responsible for warranty services and why that party is responsible. That explanation is grounded in and backed up by the official policies of both companies. It's a very simple concept, as is the explanation of that concept.

You can't forget legalities in this scenario. It is a violation of their contract for them to insert themselves into this equation. Now, they could theoretically offer folks impacted a discount on a different device, but that action is also likely to get them sued by Huawei as it implies that they are alleging their partner's guilt as part of their offer.

If Google didn't sell the Nexus phone, they are prohibited by contract from providing warranty services.

As Huawei has no control over the software updates and Google is prohibited from providing hardware replacements, the only logical response possible is for Huawei to provide hardware replacements for software issues - and then they should be billing Google the cost for doing so if it can be established that the defect was infact not hardware on that unit. That makes the consumer happy and whoever caused the issue at the end of the day is footing the bill.

I mentioned this several times, but I'll reiterate it: I called Huawei numerous times to try and get them to honor the warranty. I spoke with Huawei customer service reps, Huawei managers, and Huawei supervisors.

Every single Huawei employee directed me to contact Google regarding the warranty process, claiming Google caused the issue with their OS update (which every Nexus 6P owner agrees with). Yes, Huawei's official response is to send every Nexus 6P owner to Google for warranty service. Kind of shoots holes into several of your quotes above, that you claim are facts.

I got the biggest laugh out of the one where you said that Google might open themselves up to getting sued by Huawei if they honored the warranty, LOL. Are you serious? Huawei would love nothing more than for Google to offer repairs or replacement devices to people with defective Nexus 6P devices.

Huawei wouldn't sue Google for this, they would thank them for it, as it would give Huawei's customer service center a break from thousands of phone calls from Nexus 6P owners as a result of Google's OS update ruining their devices.

 

[Aquila]

I mentioned this several times, but I'll reiterate it: I called Huawei numerous times to try and get them to honor the warranty. I spoke with Huawei customer service reps, Huawei managers, and Huawei supervisors.

Every single Huawei employee directed me to contact Google regarding the warranty process, claiming Google caused the issue with their OS update (which every Nexus 6P owner agrees with). Yes, Huawei's official response is to send every Nexus 6P owner to Google for warranty service. Kind of shoots holes into several of your quotes above, that you claim are facts.

I got the biggest laugh out of the one where you said that Google might open themselves up to getting sued by Huawei if they honored the warranty, LOL. Are you serious? Huawei would love nothing more than for Google to offer repairs or replacement devices two people with defective Nexus 6P devices.

Huawei wouldn't sue Google for this, they would thank them for it, as it would give Huawei's customer service center a break from thousands of phone calls from Nexus 6P owners as a result of Google's OS update ruining their devices.

Huawei is telling you Google should replace the phone? Or are they saying that isn't a warranty issue at all and that you need to deal with Google for troubleshooting software issues? Also this should not have to be stated, but nothing customer service people say changes the warranty policies. Customer service people generally know very little and have even less power. In fact, both warranty policies specifically state that no individuals have the power to change the terms of the warranty.

At this point you're going to believe what you want to believe. The information to become educated is available within this very thread. Disagreeing with factual statements is not logically coherent. Trying to twist through words in a way that makes your assumptions seem plausible might feel good, not sure... but it definitely does not change the facts of the matter, which I've already posted. It's a super simple case defined incredibly clearly by both companies involved and you agreed to the terms when deciding to use Huawei's phone. Does that suck? Sure. Does that means you should be able to void that contract? Definitely not.

 

[12321]

Huawei is telling you Google should replace the phone? Or are they saying that isn't a warranty issue at all and that you need to deal with Google for troubleshooting software issues? Also this should not have to be stated, but nothing customer service people say changes the warranty policies. Customer service people generally know very little and have even less power. In fact, both warranty policies specifically state that no individuals have the power to change the terms of the warranty.

At this point you're going to believe what you want to believe. The information to become educated is available within this very thread. Disagreeing with factual statements is not logically coherent. Trying to twist through words in a way that makes your assumptions seem plausible might feel good, not sure... but it definitely does not change the facts of the matter, which I've already posted. It's a super simple case defined incredibly clearly by both companies involved and you agreed to the terms when deciding to use Huawei's phone. Does that suck? Sure. Does that means you should be able to void that contract? Definitely not.

Huawei sent me and thousands of Nexus 6P owners directly to Google for warranty service.

Customer service reps get their information directly from their managers and supervisors. They have to follow their directions and can't simply direct people where they are not allowed to direct people.

Also, you must have missed the part where I said I spoke with managers and supervisors as well. Huawei has four supervisors, and I know them all on a first-name basis. I also spoke with the supervisor of those four supervisors. Once again, they all directed me to contact Google for warranty service.

 

[Aquila]

Huawei sent me and thousands of Nexus 6P owners directly to Google for warranty service.

Customer service reps get their information directly from their managers and supervisors. They have to follow their directions and can't simply direct people where they are not allowed to direct people.

Also, you must have missed the part where I said I spoke with managers and supervisors as well. Huawei has four supervisors, and I know them all on a first-name basis. I also spoke with the supervisor of those four supervisors. Once again, they all directed me to contact Google for warranty service.

Would love to see transcripts or emails that indicate that. If it specifically states repair or replacement rather than troubleshooting or support.

But even if that existed, it would not change what you just quoted. No one, especially no one that works in a call center, has the ability to change the terms of the warranty.

 

[Aquila]

Here's Google's official statement on the entire situation:

Warranty
Huawei provides a limited manufacturer's warranty for the Nexus 6P. To find out what is and isn’t covered by the warranty, refer to the warranty information in the Nexus 6P package or contact Huawei. This additional warranty does not affect your legal rights.

Here's Huawei's official statement on the idea that CSR's or their supervisors could change their warranty terms:

This limited warranty provides Purchaser’s sole and exclusive remedy to be provided by Huawei. The agents, employees, distributors, and dealers of Huawei products are not authorized to make modifications to this limited warranty, or make additional warranties binding on Huawei.

Also this part of the warranty could be considered important: (in the section specifying things not covered by warranty) other software problems introduced into the Product.

So here's the run down of things we can learn just from reading the support and warranty pages of Google and Huawei:

1. Software issues are not covered by warranty. Everything else in this thread ceases to be relevant with that simple statement.
2. Huawei is the sole provider of warranty services for the phone.
3. Huawei does not allow any Huawei employee, agent or any other company's personnel to modify the terms of the warranty.
4. Google directly states that Huawei is the sole point of contact for all warranty issues UNLESS the device was purchased directly from Google.

So based on points 2, 3 and 4, there's no reason for you to have ever considered the idea that Google had any obligation to replace or repair your device. They don't. Not only do they not have the obligation to do so, they are specifically prohibited from doing so. Based on point 1, there's no reason to believe that Huawei has any obligation to do so either.

 

[12321]

Would love to see transcripts or emails that indicate that. If it specifically states repair or replacement rather than troubleshooting or support.

But even if that existed, it would not change what you just quoted. No one, especially no one that works in a call center, has the ability to change the terms of the warranty.

They were phone calls. There are no transcripts or emails. No one said anything about changing the terms of the warranty. I'm just telling you exactly how Huawei handled every single one of my phone calls, as well as thousands of other phone calls of Nexus 6P who experienced issues after installing Android 7.0. Huawei managers and supervisors directed all of us to Google.

Google could have repaired or replaced the devices. Yes, they absolutely could have. They would have gotten in no trouble from Huawei. Why? Because Huawei directed us to Google.

Google could have made things right with thousands of Nexus 6P owners. They could have repaired the device, replaced the device, or come up with the software fix.

Instead, they completely turned their heads on all of us and directed us back to Huawei. We all went in circles for months with no resolution. Eventually the warranty expired, still with no resolution.

This is why a class action lawsuit against Google and Huawei regarding the Google Nexus 6P exists. Even if Nexus 6P owners prevail, do you think we are going to run out and buy another Google or Huawei device after the way we've been treated? Or more specifically, ignored?

 

[Aquila]

Google could have repaired or replaced the devices. Yes, they absolutely could have. They would have gotten in no trouble from Huawei. Why? Because Huawei directed us to Google.

Google could have made things right with thousands of Nexus 6P owners. They could have repaired the device, replaced the device, or come up with the software fix.

Both of these statements are false. But yet you keep repeating them, over and over, after being presented with evidence that indicates that they are false. I think that's why this conversation is so circular? Because of the refusal to read, let alone understand and incorporate that evidence into the dialogue?

 

[12321]

Both of these statements are false. But yet you keep repeating them, over and over, after being presented with evidence that indicates that they are false. I think that's why this conversation is so circular? Because of the refusal to read, let alone understand and incorporate that evidence into the dialogue?

I'm not refusing to read. I'm refusing to interpret what you write as fact. I've already shown that you've written things that are not factual. My interpretation of the situation is that those two statements above are not false. They are true.

If you don't agree, we can end this conversation by agreeing to disagree. I can do that. Can you?