Bought the V20 new, from newegg, two months ago. Now GPS is functioning horrible...constanly losing signal. Newegg advertises phone as Unlocked New H910 (ATT). LG says they show IMEI as 2016 activation! And they will not honor any warranty on "Unlocked" phones. They say "unlocked" voids warranty. Has anyone run into this?
GPS issues: LG refuses warranty because phone was bought new "unlocked"!
- Thread starter blackdogAC
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SpookDroid
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- Jul 14, 2011
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I guess whomever you talked to at LG thought the phone had been unlawfully unlocked (by patching, etc. if this were the case, YES, per their Warranty terms, this would, indeed, void the warranty). If you purchased the device as new and LG claims the IMEI had been active before, I'd reach out to Newegg to get clarification on this. It IS weird that the model would be ATT and it's being sold as unlocked (factory unlocked phones do have a different model number).
I also got an unlocked phone from eBay. The first thing I did was register it with LG and everything went fine. They didn't say a word about it being registered before but I'm not sure that they would have. I said I bought a new and it was never an issue.
I'm having another issue with Wi-Fi but I'll put that in a another post.
I'm having another issue with Wi-Fi but I'll put that in a another post.
I would reach out to Newegg if it were me.
They say it's manufacturer's responsibility. Product is sold thru their website but they use shady third-party vendors. They sent me over to the third party vendor for customer service. Awful. I have to wait two days for these guys to respond to me.
It's totally weird. I had trusted both LG and Newegg but now I don't trust either. I made perfectly clear to LG that this happens all the time, phones are often sold Unlocked. this means that they are manufactured by LG as an ATT-branded phone but they are not locked to ATT and they can be used on any GSM carrier. That's the Unlocked part. This was brand new in shrink wrap, not a refurb. LG knew what unlocked meant, but they still said, ANYTHING sold as UNLOCKED will be considered voiding the warranty. I said "I think hyou are referring to "rooted". But LG said, no...unlocked. We will not warranty.
I said "LG sells phones Factory Unloced, direct. Do you not warranty those?
that is different.
So here is Newegg, on their website, New, Unlocked H910...specifically states With USA warranty. but they claim that they have never heard of this issue before. WTF?
I had a G3 that developed major wifi issue; just died. Would not work. Very frustrating. I think I am done with LG.
Mooncatt
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Re: GPS issues: LG refuses warranty because phone was bought new "unlocked"!
LG doesn't shrink wrap their phones. Are you sure it was shrink wrapped, or did it have the stick on protective film on each side? If it was indeed shrink wrapped, then that tells me it was being sold by a third party that may not be a factory authorized dealer. Even the factory refurbished phones come with only the protective film (which I now know thanks to a recent warranty exchange myself). Being shrink wrapped also makes it highly suspect that it is used and possibly tampered with. Since LG shows an initial activation date in 2016, I'm currently leaning towards this not being a truly new phone.
So where does that leave you? I think this needs to be taken up with Newegg, as they sold it "as new." I've never bought from them, but that you said they told you to contact some other vender makes me think it's similar to Amazon and their third party venders. In which case, this could be some fly by night operation and your chances of a good outcome may be slim.
But i can only go by what you have said so far, which hinges on whether or not the phone was really shrink wrapped.
LG doesn't shrink wrap their phones. Are you sure it was shrink wrapped, or did it have the stick on protective film on each side? If it was indeed shrink wrapped, then that tells me it was being sold by a third party that may not be a factory authorized dealer. Even the factory refurbished phones come with only the protective film (which I now know thanks to a recent warranty exchange myself). Being shrink wrapped also makes it highly suspect that it is used and possibly tampered with. Since LG shows an initial activation date in 2016, I'm currently leaning towards this not being a truly new phone.
So where does that leave you? I think this needs to be taken up with Newegg, as they sold it "as new." I've never bought from them, but that you said they told you to contact some other vender makes me think it's similar to Amazon and their third party venders. In which case, this could be some fly by night operation and your chances of a good outcome may be slim.
But i can only go by what you have said so far, which hinges on whether or not the phone was really shrink wrapped.
Mooncatt
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I did find this thread where AT&T confirms that there is an H910 and H910A. The H910A is a factory network unlocked phone.
https://forums.att.com/t5/Android/LG-V20-H910-vs-H910A/td-p/5287359
Re: GPS issues: LG refuses warranty because phone was bought new "unlocked"!
The package was shrinkwrapped. The phone itself came with all the appropriate protective peel-off films on screen and bezel.
The package was shrinkwrapped. The phone itself came with all the appropriate protective peel-off films on screen and bezel.
Mooncatt
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Re: GPS issues: LG refuses warranty because phone was bought new "unlocked"!
Thanks for the clarification. The fact that this phone was apparently already activated still indicates that this was a used phone. I'm thinking LG is correct in denying the warranty, and your claims lie with Newegg and their vendor. Perhaps you could file a complaint with the Better Business Bureau, but I'm not sure how successful that would be.
B0WIE
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Re: GPS issues: LG refuses warranty because phone was bought new "unlocked"!
^This sounds correct. A new V20, carrier issued but unlocked, and in shrink wrap? That sounds like an ambitious 3rd party trying to maximize their profits. I wouldn't be mad at LG here. It sounds like Newegg, who is now using 3rd party vendors like Amazon, needs to be made aware that they are doing business with a dishonest vendor. Amazon goes through this too. Take it up with Newegg and if they are unresponsive, contact your credit card company and see if they will help you as it's a fraudulent sale (repackaged, used merchandise sold as new).
^This sounds correct. A new V20, carrier issued but unlocked, and in shrink wrap? That sounds like an ambitious 3rd party trying to maximize their profits. I wouldn't be mad at LG here. It sounds like Newegg, who is now using 3rd party vendors like Amazon, needs to be made aware that they are doing business with a dishonest vendor. Amazon goes through this too. Take it up with Newegg and if they are unresponsive, contact your credit card company and see if they will help you as it's a fraudulent sale (repackaged, used merchandise sold as new).
flyingkytez
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Seems like they are right, LG's officially UNLOCKED phone for the US was the LG-US996 model. Newegg sold you an AT&T phone unofficially unlocked by a 3rd party (possibly refurbished). Once someone else touches it, LG can't guarantee it. You'll have to go back to NewEgg... LG claims that it was activated in 2016, they probably are right. Look at the listing on NewEgg, the phone was NOT sold by NewEgg but a 3rd party:
The 3rd party seller can claim that it's new according to them, but in reality, nobody knows where it came from. Just like buying a used car, it has an unknown history from a possibly dishonest seller. Be careful, lots of fake Chinese clone phones out there... and 3rd party selling "new" phones that aren't actually new.
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flyingkytez
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Re: GPS issues: LG refuses warranty because phone was bought new "unlocked"!
The LG phone boxes do not come shrink wrapped but has a seal tape. Very likely the phone was "refurbished", seller probably had a deal on used V20 phones and repackaged them, claiming they are new. There's a lot of this on eBay.. "New - Other" condition is not new.
The V20 is discontinued and finding it new is difficult and can be sketchy.. plus lots of fake clones out there and "refurbished" ones.
The LG phone boxes do not come shrink wrapped but has a seal tape. Very likely the phone was "refurbished", seller probably had a deal on used V20 phones and repackaged them, claiming they are new. There's a lot of this on eBay.. "New - Other" condition is not new.
The V20 is discontinued and finding it new is difficult and can be sketchy.. plus lots of fake clones out there and "refurbished" ones.
This business of a company having shady third party vendors that they cannot take any responsibility for is baloney.
I happened to me with walmart a few months ago trying to buy this very phone.
Never will I buy from walmart online again. That is just very poor practice. Sure, they can sub out anything they want, but they are responsible for the overall transaction and customer satisfaction. Not just shrug shoulders and dump you to Shady Eddy's.
Went to local phone repair shop that has been in business for a few years now. They said probably sftware issue but who knows...no way to fix or determine cause. He said many online dealers do EXTREMELY good job of repackaging refurb phones. (I have had refurbs that were obviously refurbs)
Also, said that it is impossible to revert back to the stock android that was running when phone was new...before
ATT ota updates. Is this true? To you have to be rooted and flash a stock ROM to achieve this?
I happened to me with walmart a few months ago trying to buy this very phone.
Never will I buy from walmart online again. That is just very poor practice. Sure, they can sub out anything they want, but they are responsible for the overall transaction and customer satisfaction. Not just shrug shoulders and dump you to Shady Eddy's.
Went to local phone repair shop that has been in business for a few years now. They said probably sftware issue but who knows...no way to fix or determine cause. He said many online dealers do EXTREMELY good job of repackaging refurb phones. (I have had refurbs that were obviously refurbs)
Also, said that it is impossible to revert back to the stock android that was running when phone was new...before
ATT ota updates. Is this true? To you have to be rooted and flash a stock ROM to achieve this?
Mooncatt
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Read a few posts above. There is an official ATT unlocked variant that the OP does have.
Here it is two days later and the shady third-party seller still has not got back to me. Now I have to go back to newegg and harass them.
To top it off, this morning, my glass screen protector had a crack so I peeled it off. It was stuck surprisingly tightly to the screen. At the bottom, it was super tight...and I cracked the real screen pulling off the screen protector. How ironic. Now the whole idea of returning it is probably off the table. I'm so pissed. My brand new phone has non-functional GPS. I've also noticed that regardless of where I am in the city, I NEVER have above three bars of signal. (where other people on ATT have five) So to me this seems like an antenna issue on both GPS and cell radio.
Well maybe next phone it's time to visit Mr Samsung.
To top it off, this morning, my glass screen protector had a crack so I peeled it off. It was stuck surprisingly tightly to the screen. At the bottom, it was super tight...and I cracked the real screen pulling off the screen protector. How ironic. Now the whole idea of returning it is probably off the table. I'm so pissed. My brand new phone has non-functional GPS. I've also noticed that regardless of where I am in the city, I NEVER have above three bars of signal. (where other people on ATT have five) So to me this seems like an antenna issue on both GPS and cell radio.
Well maybe next phone it's time to visit Mr Samsung.
Mooncatt
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Maybe next time you should avoid shady third party dealers and buy from a factory authorized dealer. That's where your problem is, not LG.
Well that's not possible because thr V20 is not currently in production so all thats available is odd lots, refurbished, NOS, etc, and not thru usual sources such as B&H, Bestbuy, etc.
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