Its not the outages that bothered me. My unhappiness with Blackberry is more of how you are treated as a store owner. For 10+ years, I have supported Blackberry...pushed their technology, handsets and basically drank the koolaide. But when you need something from them? Thats when they show their true colors.
I run a promotion every holiday season, where I get the vendors to donate handsets for a raffle. I can get everyone onboard but RIM. Even Motorola of all people participate. Donating a Devour. So after jumping through all these hoops of creating a presentation of what this raffle is about and what will be accomplish. Along with several phonecalls. Finally they decide to kick in with a Storm2. But then lose everything we talked about after I create marketing for my raffle.
So I then have to kick in one of my own handsets which I did not count on. Needless to say? I was not happy. So long story short, after all this time, this was the love I got from RIM. Thats when I decided to abandon all things Blackberry and take the Droid plunge. I have been completely happy so far......accept for the Battery life!!