Please everyone just be cautious with this seller! My order arrived in what appeared to be BRAND NEW condition and it came from Singapore super fast! I was thrilled! I had the phone for a few days and still had all of the factory plastic on the phone because that's what i do when I order any device until I receive my screen protectors and a case. Well, when I took off the factory screen film, I had noticed marks on the screen that would not come off. I immediately took pics and opened a refund/exchange case with Tropical Mobile. They seemed nice and were going to take care of me. Then, they told me I could get a refund with a fee for shipping or I could exchange it but that it may take up to two weeks. He also mentioned that I could keep the phone if I was willing to deal with the defect and he would refund me 30% off the price I paid. I thought about it for 24 hours then told him I would keep it and have the screen replaced if it bothered me enough. He told me to send him a note that the screen had been fixed and it costs $200 or that I brought it in to a place and got an estimate of the "internal" lcd needing to be replaced. Well, I didn't want to lie and say I had gotten it fixed but I did write up a note that stated a local repair shop would charge $200 for a new LCD replacement. Then all of a sudden he had Ebay take over the case??!! They closed the case against me and said I could not get a refund or my money back because I had an outside source look at my phone and that voided the agreement so they could do nothing! I was set up!! And like a fool, I just did what was asked of me so that I could get a quick refund! Just please use caution as this guy has several made up names that he uses and has several phone numbers for you to call and they will all tell you different stories. I got scammed but I am still trying to fight. Sorry if this is a little off topic but I had to at least warn some people of my experience and just because you see 100% feedback, don't think they are GREAT people because Ebay has been deleting feedback so that's the only reason it is 100%... How could a company that ships over 100 phones daily have a 100% feedback on Ebay??? Ya, shady business! Even if they were good, there would still be negative feedback from people that just could NEVER be pleased! Lol It's just not possible to have that many transactions without pissing one person off. I did end up writing negative feedback and guess what, it disappeared into thin air... Go figure? Sorry for the rant everyone but I am just very upset. Take care and be safe!