When I first tried to activate my S5, the folks at the useless Script Readers "help desk" did NOT listen to me at all.
I told them that the phone was purchased with the upgrade privileges of my daughter's phone, but will be activated on "my phone number". The dumb twits did not listen at all, they just hit the switch to upgrade her account to my phone. hell, I could have done that via the VZW online upgrade feature.... but I would have run into the very same problem.... wrong upgrade applied to my phone.
both of us lost service.... idiots.....
It took me 90 minutes to get the jerk to call The IT tech services folks and let me explain it to them personally.
The guy at IT understood immediately what the Script Reader did wrong... he restored the daughter's phone, and then manually configured my phone to the proper settings. Between the two of us, we got it done.
That said, my phone was configured by the ISP, not a retailer over the counter guy who does not have a clue.
The only messages that do NOT get sent correctly are Big MMS messages. Even that will work if I would pay a monthly fee for the service. I choose not to, and limp along with Small MMS messages (compacted video/pix to 300 kB or less).
I suggest your phone has configuration issues... hopefully you will get it straightened out soon. It is not the phone, it accessing the network correctly.
BTW, I also have a Network Extender. I live in a very rural area and VZW does not have local service here.
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