Hardware failure question, please read!

[Craig Rogers]

I just have a quick question and was wondering if somebody might have the answer to it. Let's say an important hardware part of a samsung galaxy s3 fails, like the motherboard for instance. Let's also say the phone was rooted and therefore voided the warranty (it is not a year old though, so the limited warranty would still be in place if it wasn't rooted). Would samsung be able to detect that the phone was rooted and the system was tinkered with? I'm just wondering for major hardware failures, not minor. If it needed service, would they replace it on the warranty? Thanks in advance!

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[Paul627g]

I responded to your other post but here it is in black and white...

We just had a similar situation a few weeks back... Motherboard failure, sent to Samsung for repair while rooted and they were able to discover it was rooted and had unofficial software running on the device. Thread below explains it better.

http://forums.androidcentral.com/sa...nty-voided-due-root-8-days-decide-answer.html

 

[crester]

If they are able to discover you are rooted they will not give you a warrantied replacement and will ask you to pay to fix it. The reason is... even tho you may not have done it... rooting your phone gives you access to things that can change how the hardware of the phone operates and thus can cause failures.

 

[Craig Rogers]

Thanks everybody! One more question: would it be possible to blame the "custom rom" on Kies? It has screwed things up before, maybe samsung will buy it

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[Paul627g]

No I don't think Samsung with buy that story about Kies