Has anyone done a warranty exchange yet? My home button sticks.

[blackhemi4x4]

I noticed my home button is not centered. It rubs against the glass and three is a big gap between the button and glass on the top right.

Sometimes it won't press easy or it gets stuck and I have to wiggle it to get it to pop back out.

Anyone else have this issue? Do y'all think it will get warrantied?

 

[TwitchyPuppy]

Hard to see with the flash but yeah, it's definitely covered (if nothing spilled on it).

 

[blackhemi4x4]

Better crop of it.

 

[audri5]

Even if OP spilled on it, it should be covered. The phone is supposed to be able to withstand being submerged for 30 minutes. Yes it should be covered under warranty.

 

[Kelly Kearns]

You should be within the return time and not have to do a warranty exchange.

 

[XGXGXGX]

I'm getting mine replaced now, for bad signal strength/losing connection. I pre-ordered it on T-Mobile website. So at a T-Mobile store, I had to reorder it online again and pay again, $136. Down payment, taxes, etc. They didnt have any more in stock, they were only given 12. Supposed to get reimbursed when defective phone is returned. Phone is on its way now. Reordered it 2 days ago.

 

[blackhemi4x4]

Cool. I'm heading to TMO now. Hopefully they take care of me

 

[crf450r420]

Ordered a replacement today (verizon). They said it will be on back order until Sept 7th. :-(

 

[recDNA]

Ordered a replacement today (verizon). They said it will be on back order until Sept 7th. :-(

You get to keep current phone in meantime?

 

[blackhemi4x4]

Tmo told me to contact Samsung since I pre ordered.

This kinda sucks

 

[Kelly Kearns]

Tmo told me to contact Samsung since I pre ordered.

This kinda sucks

Have you contacted T-Force on Twitter?

 

[blackhemi4x4]

I'll be contacting them once I get home.

 

[Kelly Kearns]

I'll be contacting them once I get home.

I would suggest that. You do know which account is their account? Not the regular TMobile account, correct?

 

[blackhemi4x4]

Yup

 

[Kelly Kearns]

Ok good, many don't and then they don't get anywhere with the regular customer care account.

Good Luck!

 

[msm0511]

I would suggest that. You do know which account is their account? Not the regular TMobile account, correct?

I haven't needed to use T-Force yet, but I noticed everybody mentioning it in the T-Mo pre-order thread. Good to know what it is now. This is my first T-Mo phone since 2007.

 

[Kelly Kearns]

A lot of times just regular Customer Care works but if it is a complicated issue or you didn't get an answer you want and think you should have, they are good to contact.

 

[05GT]

Phone has only been out 9 days. Exchange it.

 

[blackhemi4x4]

I spoke with the regular customer care. This one was in the Philippines. Horrible...

Got nowhere in 30 minutes. She just didn't understand the issue.

Time for a tweet to tforce.

 

[Kelly Kearns]

Oh I won't even talk with customer care outside of the US, it never ends well.