having trouble updating to marshmallow

[Ayana Jackson]

I unlocked the bootloader on my Moto x pure. I tried updating my phone to marshmallow from lollipop. When my phone was in the process of updating, my phone would turn off and go to bootloader mode. My phone would then stay on bootloader mode and would not update.

 

[acejavelin]

I unlocked the bootloader on my Moto x pure. I tried updating my phone to marshmallow from lollipop. When my phone was in the process of updating, my phone would turn off and go to bootloader mode. My phone would then stay on bootloader mode and would not update.

Just unlocking the bootloader would have no effect on this...

How did you attempt to upgrade, via OTA or by flashing something manually?

When you unlocked the bootloader, what else did you do such as install recovery like TWRP or root the device? If so, those will stop all updates from completing successfully. You should NEVER accept an update if you are using a modified device.

If you can give some more information, we can likely recommend how to proceed.