HD Voice on ATT

[aggie]

So the ZDnet article may not actually be complete trash. Here's why...

My AT&T service is through my work so we have an AT&T Premier account. I happen to be one of the authorized people who have access to our account. My primary number I typically use an AT&T branded Note 10+ but I swap devices often. When I first got my Pixel 4 I just swapped the sim and everything worked (HD Voice and WiFi calling). Two days ago I swapped to my iPhone 11ProMax and with AT&T iPhones you have to use a different plan so I had to log into my Premier account and change my data plan. This morning decided to go back to my Pixel 4. Popped my sim in and logged into my Premier account to change my plan. The system recognized my IMEI as a Google Pixel 4 but kept giving me errors when trying to complete the process. I decided to call Premier support and she was able to get my Pixel 4 provisioned but she had to remove HD Voice and WiFi calling. Once I powered my device back on and everything was working she tried to add wifi calling and HD Voice back on but kept getting an error. When I tried to enable WiFi calling I got an error. She contacted their tech support and they stated that unlocked Google Pixels are not supported. So we provisioned my Note10+ again so I can get all my services back onto my account. Waited about an hour to make sure the provisioning completed. Swapped my SIM back into the Pixel 4 and HDVoice and WiFi calling are back enabled and verified the icons show when on a phone call.

So for those who say that they just swapped the SIM and everything works is true but once you have to make any changes to your account you may lose it. So if anyone is looking to buy a Pixel or any unlocked device and they're on AT&T buy a locked AT&T version if you want to avoid this or if you care about HD Voice and WiFi Calling.

The problem is, this is an issue on the AT&T side of things and the way they provision devices. For some reason they still have an "iPhone data plan". I switch between my Note 10+, iPhone 11 ProMax, and Pixel a bit and its only a pain with AT&T. If you switch to the iPhone for a day or so the network will automatically provision your line for an iPhone. When you switch back to an Android device it will take a while but eventually it will detect your Android device and provision it back to a regular plan. In the meantime things like Mobile Hotspot, Visual Voicemail, and Video Calling will not work. AT&T and their hokey way of doing things is the problem. Never encountered this with T-Mobile or Verizon. Sadly, here in Texas, AT&T is kind of a necessity, especially in the rural areas of West Texas.

 

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The problem is, this is an issue on the AT&T side of things and the way they provision devices. For some reason they still have an "iPhone data plan". I switch between my Note 10+, iPhone 11 ProMax, and Pixel a bit and its only a pain with AT&T. If you switch to the iPhone for a day or so the network will automatically provision your line for an iPhone. When you switch back to an Android device it will take a while but eventually it will detect your Android device and provision it back to a regular plan. In the meantime things like Mobile Hotspot, Visual Voicemail, and Video Calling will not work. AT&T and their hokey way of doing things is the problem. Never encountered this with T-Mobile or Verizon. Sadly, here in Texas, AT&T is kind of a necessity, especially in the rural areas of West Texas.

Yeah it's how AT&T controls their service so they can squeeze every penny they can from their customers. If my work happen to take away my service I personally would not be going to AT&T. I'd go TMobile or probably give GoogleFi a try.