WiFi Calling - Callers go straight to Voice Mail

[Momo]

I have a Pixel 9 Pro xl. Most of my family has iPhones. When I am home and on wifi calling, those with iPhones have stated that my calls go directly to voicemail. I have worked with Verizon several times to correct this. It will work for a day and then go back to the earlier issue. Is there an issue with this phone using wifi calling?

 

[B. Diddy]

Welcome to Android Central! Are you certain you don't have Do Not Disturb turned on, or scheduled to turn on at any point in time, or at a certain location (i.e., your home)?

Have you tested if the calls come in if you have wi-fi calling turned off?

 

[Momo]

Welcome to Android Central! Are you certain you don't have Do Not Disturb turned on, or scheduled to turn on at any point in time, or at a certain location (i.e., your home)?

Have you tested if the calls come in if you have wi-fi calling turned off?

Yes, the calls come in when I have wifi calling turned off. And I can get calls when I am in another location that connects to wifi. It seems to just be at my home.

 

[B. Diddy]

That is pretty odd. Does it only happen if you're in a part of the house with weak wi-fi signal, or does it still happen when signal is strong?

 

[Bkdodger1]

Welcome to our forum, Have you rebooted your router and home connections?

 

[Momo]

That is pretty odd. Does it only happen if you're in a part of the house with weak wi-fi signal, or does it still happen when signal is strong?

It happens anyplace in my home, week or strong signal. I can be sitting right next to my internet modem/router.

 

[Momo]

Welcome to our forum, Have you rebooted your router and home connections?

Yes, I have.

 

[VidJunky]

Welcome to Android Central forums. I plugged your question into Google's AI and got a reply that this is not a unique condition and offered some advice for each of the causes it named. You can see that list here.

I found a thread on Reddit asking this same question. The OP of this thread says it's random for them, and not every call but they may be missing the iPhone connection you believe you've identified. On a side note Verizon responds to this topic. You can read this thread here.

On the Google support forums someone with a Pixel the same as you posted a similar question. The weird thing with this post is that the recommended answer is to call Verizon. In the AI response they said to ask for level 2 service techs, which I've heard recommended in other threads, it's a way to escalate the issue to someone higher in the chain. A lot of times the first customer no service, I mean customer service people you talk to just read from scripts, and only recommend the most basic of advice. Restart the app, restart the phone, factory reset the device. You can see the thread here.

Then at Verizon with the most recent post about this issue, from September, someone asked this question. They mention iPhone but this user has a Samsung. So it could be the combo of Big Red, Apple, and WiFi-calling...? Once again the best solution from this thread was to call Verizon's Customer service. Anyway, you see this thread here.

It sounds like you should be talking to Verizon, and escalating the issue by directly asking for level 2 support or above. That has been consistent in all of these posts and threads. Let us know what you find.