Help! Phone jumps to search mode when I type a key on the top line of the keyboard.

[kiwibirder]

I have had a Samsung Transform for several months now, and overall, I love it. However, from the day I got the phone, it has frequently jumped to search mode when I use a key on the top line of the qwerty keyboard. I could be in the middle of a text message, filling in a form online, etc., and all of the sudden, I am doing a google search.

I called Sprint several months ago, and they told me it was a known problem with the phone, and that for now, the only fix was to hit the search button on the phone, to INTENTIONALLY initiate a search, and then hit the back button to get out of search mode. That does work, but the problem is still annoying. Spoke to a Sprint customer service rep today, and while he really helped me out on another issue, he didn't know anything about this problem or how to fix it. Any ideas?

 

[makris0000]

I have had a Samsung Transform for several months now, and overall, I love it. However, from the day I got the phone, it has frequently jumped to search mode when I use a key on the top line of the qwerty keyboard. I could be in the middle of a text message, filling in a form online, etc., and all of the sudden, I am doing a google search.

I called Sprint several months ago, and they told me it was a known problem with the phone, and that for now, the only fix was to hit the search button on the phone, to INTENTIONALLY initiate a search, and then hit the back button to get out of search mode. That does work, but the problem is still annoying. Spoke to a Sprint customer service rep today, and while he really helped me out on another issue, he didn't know anything about this problem or how to fix it. Any ideas?

The only think i can think of is doing a battery pull and leave the battery out for 30 seconds (and yes i do mean 30 seconds) because mine has dont that and i did the 30 sec battery pull and it hasn't dont it since i did it. Hope this helps

 

[cyorke]

I have had a Samsung Transform for several months now, and overall, I love it. However, from the day I got the phone, it has frequently jumped to search mode when I use a key on the top line of the qwerty keyboard. I could be in the middle of a text message, filling in a form online, etc., and all of the sudden, I am doing a google search.

I called Sprint several months ago, and they told me it was a known problem with the phone, and that for now, the only fix was to hit the search button on the phone, to INTENTIONALLY initiate a search, and then hit the back button to get out of search mode. That does work, but the problem is still annoying. Spoke to a Sprint customer service rep today, and while he really helped me out on another issue, he didn't know anything about this problem or how to fix it. Any ideas?

my wife and I both have the Transform and hers had the same concern. It was relaly odd how hers would launch search but mine didn't. I started doing some searching and on one of the many forums someone made the suggestion to turn off all of the quick launch options. I did it and and what do you know it worked. here are the instructions that worked for my wife's phone.


Settings>Applications>QuickLaunch>long press on each one that is highlighted and you will get an option to to clear. choose clear on all of them and see if this does not take care of your problem.