Help please..JB error message.

[stmbtwilli]

AT&T JB update on Kies goes great until it is time to load the update on the phone. Then I get
the following message.

"Failed to acquire permission from the SGH-I747
administrator. The program will close.
Please log out of windows and log in to an
administrator account to restart Kies."

Can anyone tell me how to procede from here?

 

[Kelly Kearns]

You have to be on an administrator account on Windows and not just a user account.

 

[stmbtwilli]

You have to be on an administrator account on Windows and not just a user account.

Our user account is listed as administrator.
I do not see how to open another account as this one is all that shows up on the start screen.