Help! Settings Menu Crash!

[XpltvDeleted]

This evening I have suffered what is the single most frustrating issue imaginable - I can't open the settings menu - it just keeps crashing.

It started today and the phone had been getting really hot and draining battery at twice the speed it normally does, so I wanted to check battery usage in settings, which is when i discovered the fault.

Whether I try to access it through the main icon or via the pull-down tray icon, it just flashed white as if it was opening a new window, then returned to the menu.

I figured it was a case of hard reset as, due to the fact settings was unavailable, I couldn't even check for a new software update. So anyway, I hard reset and the problem is still there.
What's weirder is for the first 40 minutes or so it crashed in the same way as before, now it pops up and says 'sorry this crashed, would you like to send an error report'.

So I did. the error report says 'report type: crash, package name 'com.android.settings'

Is there ANYTHING I can do? I'm out of ideas and I haven't seen ANYTHING relating to this online!

Thanks,

Chris

 

[gvndeb60]

This evening I have suffered what is the single most frustrating issue imaginable - I can't open the settings menu - it just keeps crashing.

It started today and the phone had been getting really hot and draining battery at twice the speed it normally does, so I wanted to check battery usage in settings, which is when i discovered the fault.

Whether I try to access it through the main icon or via the pull-down tray icon, it just flashed white as if it was opening a new window, then returned to the menu.

I figured it was a case of hard reset as, due to the fact settings was unavailable, I couldn't even check for a new software update. So anyway, I hard reset and the problem is still there.
What's weirder is for the first 40 minutes or so it crashed in the same way as before, now it pops up and says 'sorry this crashed, would you like to send an error report'.

So I did. the error report says 'report type: crash, package name 'com.android.settings'

Is there ANYTHING I can do? I'm out of ideas and I haven't seen ANYTHING relating to this online!

Thanks,

Chris

First thing is to get any valuable data off of it immediately.

I would then bring up the multi tasking window and close all apps in case it is one of them causing the error. You might end up having to wipe everything and start over. This is assuming you are stock.

If you are running a custom ROM, then
http://forums.androidcentral.com/general-help-how/113909-com-android-settings-crash.html

 

[XpltvDeleted]

Thanks - it's an entirely standard HTC one - I've made no changes

factory reset hasn't worked either HTC are having me send it into them to get fixed

painful

 

[gvndeb60]

Thanks - it's an entirely standard HTC one - I've made no changes

factory reset hasn't worked either HTC are having me send it into them to get fixed

painful

Ouch. Carrier store might swap it for you.

Sent from my HTC One using Tapatalk 2

 

[PoRco1x]

Did you get your phone off a carrier? If not it MAY be a fake phone. I just went through that recently

Sent from my HTC One using Tapatalk 4 Beta

 

[XpltvDeleted]

Sadly not - it's t-mobile - hard reset doesn't work , nor does wiping the cache, so I have to send it back to them! Pretty pissed about it

 

[Gator352]

Don't blame you, I'd be upset too. BUT, it is electronic and murphy's law states that anything and everything can go wrong at any given time. Things break. It happens. It happens to me. Just be glad it's under warranty and gonna get fixed.

Hope it works out for you!!

 

[srunderwood]

I have the same problem after kitkat upgrade on galaxy s3. have tried deleting non essential apps but can't do a hard reset, it just sticks at download screen for hours. Will probably trash phone and get nexus 5 but suggestions welcome.

 

[Aldelm John Ferriols]

remove any 3rd party anti-theft / anti- virus app connected on the desktop or internet. restart phone. worked for me.

 

[Junaid Awan]

remove any 3rd party anti-theft / anti- virus app connected on the desktop or internet.

this works...

 

[Sudheer Bhat]

this works...

In my case this was because of AppLock app.

 

[ponolove30]

This evening I have suffered what is the single most frustrating issue imaginable - I can't open the settings menu - it just keeps crashing.

It started today and the phone had been getting really hot and draining battery at twice the speed it normally does, so I wanted to check battery usage in settings, which is when i discovered the fault.

Whether I try to access it through the main icon or via the pull-down tray icon, it just flashed white as if it was opening a new window, then returned to the menu.

I figured it was a case of hard reset as, due to the fact settings was unavailable, I couldn't even check for a new software update. So anyway, I hard reset and the problem is still there.
What's weirder is for the first 40 minutes or so it crashed in the same way as before, now it pops up and says 'sorry this crashed, would you like to send an error report'.

So I did. the error report says 'report type: crash, package name 'com.android.settings'

Is there ANYTHING I can do? I'm out of ideas and I haven't seen ANYTHING relating to this online!

Thanks,

Chris