Hey guys, I really need help with updating my phone. I've tried everything. I downloaded Samsung Kies and connected my phone to my laptop and at first, it said that it connected and the window popped-up saying that there's a firmware update so I tried updating it but then a window popped up saying that its not responding or something and that it had to close. So everything closed for some reason. Now, everytime I try opening Samsung Kies and connecting my phone, but it takes forever and then after like 30 seconds, it says that it cannot connect or something and that I have to disconnect and then reconnect my phone. I try that and it won't work! I've tried this so many times and nothing still seems to work. I've even tried uninstalling Samsung Kies and trying again, but that doesn't work either. This is really pissing me off. I really want to update my phone because it is really slow, it keeps acting up, the battery life sucks and its very laggy. If anybody has the answer to my problem, please share! I even called Samsung Social Hub and they were useless! They told me to send my phone in to Telus or whatever so that they could update my phone. I really don't want to do that because I can't live without my phone lol.