Hey Bixby and OK Google not working

[krishnansasikumar]

Both the assistants aren't responding to my voice inputs. The only way I can activate them is via their buttons. That defeats the purpose of having the assistants.

I used Google Assistant a lot on my S8 and previous phones, so it's a big miss for me.

Did someone else face this and we're they able to resolve it?

 

[mj0528]

Wipe cache (system) and app

 

[franko515]

Hope this helps

 

[krishnansasikumar]

Both of these don't seem to make a difference

 

[kway_NY]

did you try to turn of voice control in the camera? if it is on then the others won't work. you have to choose Bixby or camera, not both.

 

[krishnansasikumar]

Camera voice control was off. Anyways, the both the voice assistants started working today for no reason at all!!!

Not sure what changed overnight.

 

[crackercraig]

Camera voice control was off. Anyways, the both the voice assistants started working today for no reason at all!!!

Not sure what changed overnight.

I've been having the same problem. Sometimes they work and sometimes they don't. Don't know why. Sometimes one works but the other doesn't. Sometimes neither work, sometimes both work. It's very frustrating

 

[Baby_Doc]

I ran into a similar problem with no speaker media sound, until I closed all the apps in the recent app drawer, something I seldom do. BTW, rebooting your phone doesn't clear out those recently used apps. So if you are having a problem with app sounds, you might try closing all recently used apps. Then try the ones that didn't work before.

 

[pkguy323]

I've been having the same problem. Sometimes they work and sometimes they don't. Don't know why. Sometimes one works but the other doesn't. Sometimes neither work, sometimes both work. It's very frustrating

 

[pkguy323]

I found when I have power saving mode on that Google Assistant doesn't respond. When I turn off power saving mode the Google Assistant works. I don't use Bixby and have turned off the button.

 

[felloffthetruck]

same deal here except it's Bixby that is deaf and can't hear me.

 

[Axel Hoebeke]

I found when I have power saving mode on that Google Assistant doesn't respond. When I turn off power saving mode the Google Assistant works. I don't use Bixby and have turned off the button.

My power saving is off, but any voice control doesn't work (Bixby, Google, photo).

 

[One_love_17]

I figured it out!!!! For me it didn't work because my power saving mode was on. Hope this helps

 

[Back in Axetion]

Hey everybody! I figured out that saying "Hey Bixby" simply turns on voice activation. You have to repeat it to actually get Bixby to listen to a command. I don't know why Samsung did this but that's it!