Question Hi could I get some advice

[Spider-98]

I was checking package app as my screenshot file says media not found. I saw this on my list of apps any idea what it is and any idea on how to fix the media not found issue.

 

[mustang7757]

Ok thanks for that. You don't think it's malware or anything has gotten on my device?

Well the T-Mobile thing is strange but I have to dig around about access storage photos not showing up but in goggle photos no issue. Can it be possible you have malware yes but usually if you go to shady sites or download unknown sources , if not than probably not

 

[SyCoREAPER]

My advice, Factory Reset. I hate when people throw that option out there but when something as strange as media not saving/opening properly, you're hunting ghost.


If the package is still there, freeze it (use an app or ADB) but do NOT delete it.

 

[Spider-98]

My advice, Factory Reset. I hate when people throw that option out there but when something as strange as media not saving/opening properly, you're hunting ghost.


If the package is still there, freeze it (use an app or ADB) but do NOT delete it.

Hi I can open i if I go through this way but not through the other way.

 

[Spider-98]

If that makes sense

 

[mustang7757]

Try clearing your file manager app data and force stop it

 

[Spider-98]

Try clearing your file manager app data and force stop it

Ok thanks so you don't think it's malware or anything

 

[mustang7757]

Ok thanks so you don't think it's malware or anything

Not yet

 

[Spider-98]

Try clearing your file manager app data and force stop it

It's won't let me showing up greyed out

 

[mustang7757]

It's won't let me showing up greyed out

Can you clear cache then force stop?

 

[Spider-98]

Am just more worried about it being malware am getting a new phone tomorrow. A new Motorola so don't know if I should check if the T-Mobile is installed on new phone as a pre-installed app

 

[mustang7757]

When u get the new phone don't transfer anything and check if it's there in system apps

 

[Spider-98]

 

[Spider-98]

When u get the new phone don't transfer anything and check if it's there in system apps

I am going to start it fresh and see if it's on there, just worried about something dodgy going on. But don't want to factory reset as got stuff on my phone. Which I can't replace

 

[VidJunky]

Just doing a quick search it looks like some kind of diagnostic tool but one thread also says it's used to collect user information. I found threads on Reddit and at XDA Developers. I just searched the name, tmobile echocolate. At least one thread mentions it being on a Galaxy device, so it isn't just a Moto thing.

To me it seems like one of those things, why reinvent the wheel when someone else has already done the work, and is one of those things that MFGr's use to save time. Especially if it is being used to collect some kind of user data.

Do the search, read the articles and see what you conclude.

 

[Spider-98]

Just doing a quick search it looks like some kind of diagnostic tool but one thread also says it's used to collect user information. I found threads on Reddit and at XDA Developers. I just searched the name, tmobile echocolate. At least one thread mentions it being on a Galaxy device, so it isn't just a Moto thing.

To me it seems like one of those things, why reinvent the wheel when someone else has already done the work, and is one of those things that MFGr's use to save time. Especially if it is being used to collect some kind of user data.

Do the search, read the articles and see what you conclude.

So you don't think it's anything to be concerned about

 

[Spider-98]

Hi yep it's on the new phone the T-Mobile thing

 

[mustang7757]

Hi yep it's on the new phone the T-Mobile thing

It's probably a universal thing , so I don't think anything to worry about

 

[Vernelle]

I was checking package app as my screenshot file says media not found. I saw this on my list of apps any idea what it is and any idea on how to fix the media not found issue. View attachment 361701

Where exactly did you find the Package App? Most phones including Tmobile that I have come with pre-installed apps. I try not to touch them.
Did you find this under your main Apps or under Settings?
We're having trouble with something on your phone. I gave a Samsung.

 

[SeeBeeEss]

Strange as I don't have T-Mobile

Did you buy this device brand or 2nd hand?

Brand new from a retail store.

Who is the retailer? Is it possible they are selling carrier overstock and you bought a phone actually manufactured for T-Mobile and unlocked?

 

[Spider-98]

Who is the retailer? Is it possible they are selling carrier overstock and you bought a phone actually manufactured for T-Mobile and unlocked?

Argos