Honor 8 & Snapchat Zooming In

[Sonne29]

Have seen this with other phones, and lots of workarounds- none of which work on the Honor. When taking a video on Snapchat, the video automatically zooms in just enough to look wrong. Pictures on both cameras work just fine.

I have tried:

• Updating Snapchat
• Checking for OS update
• Changing from 16:9 to 4:3 and vice versa
• Shooting in landscape/portrait
• Uninstalling and reinstalling
• Clearing Cache
• There is no image stabilization to turn off on this phone

This is a great phone, but this is another reason why I need to keep around an iOS device. Apps always work better on iPhone. I don't know what else I can do. Thing is, I saw another thread talking about snapchat, and this issue wasn't mentioned.

 

[libra89]

Check out this thread: http://forums.androidcentral.com/honor-8/725780-snapchat-instagram-stories-recording-out-sync.html

I don't have Snapchat but if you can somehow try that for video, let us know if it works.

 

[Sonne29]

Yeah with Snapchat when you record it prior i puts a huge white border on it and calls it a memory, so that's not what I'm looking for.

It has to be a software issue, which worries me because Snapchat will never do an Honor specific fix. Same with EMUI, it's gonna be a while.

Even still, I recall those threads that didn't mention this. So it still may be a setting that needs to be changed.

 

[Sonne29]

Did a full reset of my device. Same thing. Loved wasting my time in doing that, I guess it's coming down to whether Snapchat will spend the time to fix this. (Ha.)

Guess I'll have to carry around my iPhone if I plan on using Snapchat.

EDIT: May have actually ruined this device. All the apps I have downloaded now come up as already have been downloaded, even though my device no longer has them. Great.

 

[Etyrnus]

Did a full reset of my device. Same thing. Loved wasting my time in doing that, I guess it's coming down to whether Snapchat will spend the time to fix this. (Ha.)

Guess I'll have to carry around my iPhone if I plan on using Snapchat.

EDIT: May have actually ruined this device. All the apps I have downloaded now come up as already have been downloaded, even though my device no longer has them. Great.

Are you talking about in the play store on your PC/Mac? It will show that, just click in the installed button and it will let you install it.

 

[Sonne29]

Yeah that's what i ended up doing.

Still the same issue. Moved to the Beta Channel on Snapchat, got the new update, nothing.

 

[orangecroc]

It may be to do with natural aspect of the camera being 4:9

 

[Sonne29]

It may be to do with natural aspect of the camera being 4:9

Didn't know that was the case. I wondered if it had anything to do with it using the left camera for video on the dual.

So effectively there's no fix unless Huawei or Snapchat make a change?

 

[Aljean Thein]

I'm not having this issue. I took a few vids just now and it never zoomed in for me.

 

[orangecroc]

It's been fixed in an update!

 

[Aljean Thein]

Ah no wonder. I just got this phone few days ago and never got that issue. Thank God it's fixed