Horizontal line across screen?

[gandelf]

I turned off the tablet last night and when I turned it on this morning. It has a horizontal line across the screen
all of the time. Has anyone experienced this? Is their a fix or do I need to call Asus? Thanks

GOOD NEWS!! We received our transformer yesterday fixed and shipped for FREE, 11 days after Asus got
it. Very satisfied. This is for a tablet that is over a year old and out of warranty. I WILL DEFINITELY BUY ANOTHER
ASUS PRODUCT.

 

[Haalcyon]

Do you see the horizontal line as soon as you power on the tablet or only once the OS has fully loaded?

 

[gandelf]

The line appears right away and has different colors in sections. Once the os is loaded, it appears as
a very thin horizontal black line in the middle of the screen. It is always their, no matter what app is running.
Thanks for your prompt reply.

 

[Haalcyon]

The line appears right away and has different colors in sections. Once the os is loaded, it appears as
a very thin horizontal black line in the middle of the screen. It is always their, no matter what app is running.
Thanks for your prompt reply.

It seems like a hardware issue. Perhaps something wrong with the LCD or graphics subsystem. It sounds like a call for warranty support is in order.

 

[gandelf]

Asus support; ok? Hmm, I will report back on how rough that road is.

 

[Haalcyon]

Well, unless you bought an extended warranty via Best Buy, etc.....

Optimus G Pro

 

[gandelf]

I never buy extended warranties. That is another thread; research why every retailer is pushing
that scenario. Do you think retailers are doing that because consumers are coming out ahead?

 

[Haalcyon]

I never buy extended warranties. That is another thread; research why every retailer is pushing
that scenario. Do you think retailers are doing that because consumers are coming out ahead?

Oh, I've learned...I don't buy the warranties anymore and my devices have been just fine without it.