Horrible service from Samsung

[Gdraft#WN]

Wife's P3xl is getting old, so decided to go Samsung S20 FE.

We have never had a Samsung nor have we been inclined do to their ****ty appliance record (see ice maker). But the had a great deal and gave us a decent trade in on the Pixel.

Phone was supposed to be here tomorrow, but I get an email today saying it is delayed and no information as to when or if it is coming is available.

I go to the website to chat with an agent. Wait on in the Que for 30+ minutes and am finally told.... "hmmmmm seems do be a delay, there is no information so can't help you"

My one attempt at going Samsung has been an utter failure on their part. The P5 comes on 10/30.

 

[Mike Dee]

Unless you really can't wait I would hold off jumping to another device.

 

[Evilguppy]

I learned about Samsung's "customer service" the hard way, so now I only buy Samsung devices from Best Buy or Verizon and I go through their customer service, I've had much better results.

 

[tube517]

I just ordered my wife's Note 20 Ultra from Samsung.com on Sep 13. They had a later delivery date and then it changed twice. I wouldn't trust whatever date they initially gave you.

I got the phone just fine, though.


Also did the trade in by mail and it went through fine.

 

[Mike Dee]

I learned about Samsung's "customer service" the hard way, so now I only buy Samsung devices from Best Buy or Verizon and I go through their customer service, I've had much better results.

I've heard of Best Buy and Verizon horror stories too.

 

[trucksmoveamerica#AC]

I've heard of Best Buy and Verizon horror stories too.

There isn't a company in this country that don't have horror stories, well maybe the new one on their first day of business. Samsung just seems to have a worse reputation because their phone customer service is on track for being the worst customer service and that's how most people have to deal with Samsung.

 

[VidJunky]

The same thing happened with the S10+ when it launched. The FE is a really popular device at the moment and it seems many are after one. Perhaps Sammy didn't anticipate how popular the device would be. I know with the S10+ it was some colors. One I know for sure was the Pink pearl color. They really under estimated how many would want that color.

 

[trucksmoveamerica#AC]

With covid and the new release status, there are going to be delays.. There's always delays on be releases. It's the luck of the draw

 

[bigpapa7272]

I had a similar issue with my order except it was with the watch on my order. couldn't give me a straight answer I eventually gave up the extra discounts I was getting on the watch 3 I just bought an active 2 from Amazon

 

[KPMcClave]

The same thing happened with the S10+ when it launched. The FE is a really popular device at the moment and it seems many are after one. Perhaps Sammy didn't anticipate how popular the device would be. I know with the S10+ it was some colors. One I know for sure was the Pink pearl color. They really under estimated how many would want that color.

I agree that it seems the demand has outpaced their expectations.

However, I see people complaining more about the lack of communication than about the delays themselves.

Communication is essential for all solid relationships. Including business/customer. Just look at the small sample here. Samsung has lost actual business because of bad communication.

 

[buzzy3970]

Especially Bestbuy. They are beyond the worst. You only go to bb for the awesome deals and if you have rewards to use that's it lol.

I've heard of Best Buy and Verizon horror stories too.

 

[mlblack16]

Wife's P3xl is getting old, so decided to go Samsung S20 FE.

We have never had a Samsung nor have we been inclined do to their ****ty appliance record (see ice maker). But the had a great deal and gave us a decent trade in on the Pixel.

Phone was supposed to be here tomorrow, but I get an email today saying it is delayed and no information as to when or if it is coming is available.

I go to the website to chat with an agent. Wait on in the Que for 30+ minutes and am finally told.... "hmmmmm seems do be a delay, there is no information so can't help you"

My one attempt at going Samsung has been an utter failure on their part. The P5 comes on 10/30.

I went rounds for a very long time, waiting on a Chromebook that I bought through Samsung. They kept extending the expected shipping date. I had so many chats and phone calls with their customer service. All they did was lie, dodge my questions, give scripted responses to inquiries, etc. I could understand the delays from COVID, but there was no excuse for their lies and inaccurate information.

I finally got my chromebook like 75 days after the initial expected ship date.

 

[Gdraft#WN]

The communication, or lack of, is the problem. If it won't ship for 30 days.....then say that.[Mod redacted]

I had an issue with one of my Pixel3's, Google emailed me a status every day, to the point I just stopped reading them.

But at least they communicated

 

[VidJunky]

They did the same thing with the S10s. There was a thread at release about pre orders and months after most had been delivered the were still posts going up about calls and attempts to get answers and nothing.

 

[KPMcClave]

They did the same thing with the S10s. There was a thread at release about pre orders and months after most had been delivered the were still posts going up about calls and attempts to get answers and nothing.

I think it's baked into everything they do. For example, when I received notification my $70 accessories promo was approved, there was no mention of a code or where to find it. It may have been in small print somewhere, but how hard is it to add to your message, "your promotion has been approved. Watch your email for a code to use."

 

[Rukbat]

The communication, or lack of, is the problem. If it won't ship for 30 days.....then say that.[Mod redacted]

I had an issue with one of my Pixel3's, Google emailed me a status every day, to the point I just stopped reading them.

But at least they communicated

Which is why I went from a dedicated Samsung user to a dedicated Pixel owner. (That, and their general attitude - no problem with a rooted phone, easier to root, tech support [not read-a-script "customer disservice"] available with clicking a "call me" box on a site, etc., etc.)

 

[Evilguppy]

True but I thankfully haven't experienced it from them yet... so don't you mess with my happy mojo ??????????????????

 

[Climb14er]

Sammy's customer service is by far, one of the absolute worst in any industry. And I've personally told them so, nicely! If it does not benefit them in any way, they don't give a you know what. It's endemic throughout their company!

Trying to get something out of them is like getting your wisdom teeth pulled. Painful!

 

[cardboard60]

I've heard of Best Buy and Verizon horror stories too.

Buy all my phones through Best Buy.

Went through one Best Buy..
The phone people lied to me.
I got the mgr. On them.
Said these guys are lying to people.
Killing your business.
I do not appreciate it.

So I went to another Best Buy that I know the head lady who is the mgr in mp sales.
She took care of me..

You need somebody like Best Buy so if you have a problem..
They can warrant a phone and take care if you.

 

[cardboard60]

Wife's P3xl is getting old, so decided to go Samsung S20 FE.

We have never had a Samsung nor have we been inclined do to their ****ty appliance record (see ice maker). But the had a great deal and gave us a decent trade in on the Pixel.

Phone was supposed to be here tomorrow, but I get an email today saying it is delayed and no information as to when or if it is coming is available.

I go to the website to chat with an agent. Wait on in the Que for 30+ minutes and am finally told.... "hmmmmm seems do be a delay, there is no information so can't help you"

My one attempt at going Samsung has been an utter failure on their part. The P5 comes on 10/30.

People can't sell you what they don't have in stock.
The S20Fe is a new cheap phone that somr people want.
Don't blame Samsung cause you waited till the last minute to buy a phone.