How are salespeople treating your Evo?

[McPlot]

The girl at the best buy I was at did a good job considering it took an hour and a half. she was gentle with the phone and even cleaned it with the Zagg phone/screen cleaner before giving it to me.

 

[maddmatt02]

the guy grabbed the phone, dropped the whole package. as he grabbed it he looked up and said "Ill get you another one", thats what my wife told me he did since she picked it up for me. but I still had the screen protector on it, but it didnt have a protecter over the camera lens so he must have taken it off I guess.

 

[SilverZero]

So as a form of closure to my thread here (but keep it going!) I went in yesterday afternoon to pick up the Evo. The guy was pretty nice, he seemed a bit nervous or maybe just frazzled after a long day, but he was pretty good with my phone. He was setting it down in what I would call a normal way, on top of his clean desk or papers every time. I couldn't complain. He had issues with activation and said we could walk around the store if we wanted while we were waiting. Watched a few minutes on the 3D TV and came back, he said he got it. The screen cover was peeled back a bit on the corner by then, but it was all good when I checked it out. Not bad overall.

 

[eyecon82]

Let me know how you would react to what happened to me.

With the servers overloaded, my BBM associate kept running back and forth to different computers to see which one would let the upgrade go through. She was very polite but was obviously overwhelmed by the slow systems and growing line of irritated people who were 1 hour+ past their appointment. She booted up my phone and left the screen protector on and everything while she was clicking through the profile activation. While my sprint contracts were being printed on one computer, she quickly ran me over to another register so I could pay. When we returned back to the other counter, my phone was gone! She chaotically ran around the BBM area looking for it....and some customer peeled off the screen and camera protectors and was playing with it like it was a demo!!!!!!! My jaw dropped!

She snatched it away from him and apologized, but I was still a little shocked and irritated.

I have the BBM Manager's business card since he's the one that helped me with my pre-order and appointment...I'm still debating whether to send him an e-mail to bitch about what happened to my precious phone...

so did the BBM rep give it to the customer to play with or did the other customer just grab it off the counter himself and do that?

 

[Kamen]

The girl at Best Buy was really cool. You could tell she got pulled over from another Department and knew what she was doing, but not as well as those who frequent the Mobile Department. After she took it out of the box I asked to hold it like one would do with their newborn child and she laughed and actually suggested I pop the back off and put the batter in if I wanted because she knew some people are anal and paranoid about store reps fumbling and dropping their new phone. So needless to say I did all of the hands on work for mine and my wifes phones, which was totally fine with me, and she handled all of the behind the scenes stuff. It took a little longer then planned, but it wasn't anything she could do about it. Sprint was getting hammered left and right with calls and over the air activations that I kinda expected their servers to be bogged down and it to take about an hour. Very good experience overall though.

 

[CruiSin]

I picked mine up at the local RS. I got a call the night before for an appointment. I was taking a half day at work so went in for 1pm. The guy was a bit of an idiot. Wasn't going through the right screens, the sales manager who was right there kept having to stop him and tell him the right way to do it. It still had to be called in, and the rep told him to open it up and put the battery in to turn it on. He ripped the outer sleeve, pulled it out, and immediate yanked off all the protectors. Not a big deal, at least he handled the phone well. Funny thing is that the RS is in a mall and doesn't get decent Sprint signal in the store, so while he's waiting for the thing to activate I'm talking to the sales manager about how the rep doesn't know what he's doing. Over the air activations have to be done just outside the front of the store (skylights in the walkway of the mall give better reception).

Close to an hour to be done, but probably could have been done in less time if he didn't keep screwing up on the computer. Lovin' the phone though!