How can I fix the fingerprint sensor on the S6 Edge?

[AC Question]

how to fix the fingerprint sensor on the s6 edge

the fingerprint version says null

 

[B. Diddy]

Welcome to Android Central! Where do you see it listed as null? Does this persist after a reboot, in Safe Mode, or after a factory reset?

 

[Stevelecios]

After factory reset

 

[B. Diddy]

Did you get the phone brand new from a carrier store, or used/refurbished from some reseller? What's the exact model number listed on the sticker on the box? Does it match the model number in the Settings>About Phone menu? I'm wondering if a previous owner might have flashed a different variant's firmware onto the phone, which could lead to glitches like this. A factory reset wouldn't help, since it would still be using the same firmware.

 

[Stevelecios]

A brand new phone

 

[B. Diddy]

Since it's brand new, it may not be worth the effort to troubleshoot if you can bring it in for a refund or exchange. If it's too late for that, then check with Samsung to see if it's under warranty.

 

[averen09]

Re: how to fix the fingerprint sensor on the s6 edge

it might be a faulty hardware, you gotta need to bring it back to the store where you bought it mate,