How can I get my foreign bought Samsung Galaxy S7 to allow local calls

[truscotti]

Hi Everyone, I hoping to get some advice to determine why my UK bought Galaxy S7 will not allow local calls with a South African sim card. I don't have the phone with me, it is with my mum in SA.

On inserting the SA sim card the phone starts and notes that it is not possible to make or receive local calls. It does connect to WiFi and even What'sApp is working and linking to the account associated with the sim card.

The phone is not bringing up a lock screen nor does it ask for a pin so I don't think it is a network or a region lock.

Any ideas what is going on? Any help would be great.

Thanks

 

[anon(10614692)]

Try changing the APN settings to those of the new carrier.

Please consider creating an account so we can communicate further and better assist you. As a guest you are not able to reply any threads.

I have provided the link below so that you can register.

https://forums.androidcentral.com/sh...d.php?t=409154

 

[Kizzy Catwoman]

It may not have the cellular bands necessary for South African networks. It may be worth checking to see what network bands your phone has and what bands your mother's network uses.

 

[truscotti]

Thanks Galactic Zoo. I will try the APN settings.

Please can you resend the link for the registration as I cannot link through the one you sent.

Thanks

 

[truscotti]

Thanks Kizzy.
I just checked and my old UK network uses 2100 MHz and the SA network uses 900 MHz, 1800 MHz and 2100 MHz.
So this does not look to be the issue.

 

[B. Diddy]

What's the exact model number of the phone, and which carrier are you using?

 

[truscotti]

It is a Samsung Galaxy S7. Trying to connect to Cell C network in South Africa.

 

[B. Diddy]

Sorry, I meant the exact model number, in Settings>About Phone​.

 

[truscotti]

Hi B. Diddy. The model number is SM-G930F

 

[B. Diddy]

Was the phone originally sold by a UK carrier? If so, it might still be carrier-locked to that carrier.

 

[truscotti]

Yes is was sold in the UK but I have operated it across multiple networks within the UK.

 

[mustang7757]

Yes is was sold in the UK but I have operated it across multiple networks within the UK.

Can post a screenshot of APN page ?

 

[truscotti]

Thanks to everyone that has given advice. The issue was actually with the South African network provider.
I am not sure of the exact details but the phone is now working perfectly.

 

[mustang7757]

Thanks to everyone that has given advice. The issue was actually with the South African network provider.
I am not sure of the exact details but the phone is now working perfectly.

Thats great , most likely with the APN settings .