How can I get my Galaxy Gear App and Samsung Galaxy S6 working together again?

[Greg Trnka]

Galaxy Gear App and the Samsung Galaxy S6

I have had my Galaxy Gear 2 Neo since Dec 2014 and had it paired to my Samsung Galaxy S5 using the Galaxy Gear App from the Galaxy Store. I upgraded to the Samsung Galaxy S6 yesterday and downloaded the Gear App so I could pair with my Neo watch. Well it didn't work....it can't identify the watch. (Yes I have my bluetooth on with the phone) Is anyone else having this problem? I went on Samsung Customer Service Chat and they didn't understand the problem and gave me a service ticket to talk to a representative (not available on Sundays). I would think since these are all Samsung products that they would be compatible. Any ideas?

(The Galaxy Gear App was working on my S5 after the Android 5.0 update)

 

[jschu22]

Re: Galaxy Gear App and the Samsung Galaxy S6

Did you reset the watch? Paring with a new phone requires this?

Posted via the Android Central App

 

[sjaduae]

Re: Galaxy Gear App and the Samsung Galaxy S6

My Gear S prompted me to reset it when I tried to connect you may need to do this manually

 

[Greg Trnka]

Re: Galaxy Gear App and the Samsung Galaxy S6

I will try it and let you know

 

[Greg Trnka]

Re: Galaxy Gear App and the Samsung Galaxy S6

Did you reset the watch? Paring with a new phone requires this?

Posted via the Android Central App

Thank you....it worked!!! I would think the Samsung Customer Service would have that as a question when trying to diagnose the problem. Again...thank you for your help. I am going to mention that on the Galaxy Gear app download screen.