How can I get my Note 5 onto the home screen?

[trustkc]

Note 5 cannot get into home screen

My friend galaxy note 5 cannot get it into home screen. Is this a hardware problem?,, thanks in advance

I have a video link but i cannot post it, i have to post 10 comment before i able to do so.

 

[trustkc]

Re: Note 5 cannot get into home screen

For more detail, the problem occur when he tries to get into his home screen but it always pop out to app drawer.

the problem always occur, but after he lock the screen the problem is gone,