Device locking up after factory reset
I have been using an S5 (Verizon) for about a year with no issues. Two days ago, I got a new phone and moved the S5 to my husband's VZ account. After moving all my contacts and other items from the S5 to the new phone, I decided to do a factory reset on the S5 so the phone would be nice and clean to import hubby's info.
I did the reset via settings/backup & restore. It went smoothly, no issues during the process. Once the phone was up and running, I started attempting to move his data over. I immediately started noticing some lag time and/or issues with locking up. The phone would eventually either start responding or come up with an error box. The messages varied, but were generally "Play Store has stopped responding", or "TouchWiz has stopped responding". I did some research and troubleshooting towards those specific apps and stopped getting those errors (cleared cache, uninstalled updates to Play Store), but it did not resolve the lag or freezing. All through the day today, the phone has been lagging, sometimes rebooting on it's own, freezing to the point of needing to pull the battery, and so on. It currently has Lollipop 5.0 installed. I checked for system updates, but it keeps showing no updates available.
Frustrated, I decided to do another factory reset in case the install had gone awry. Once the setup screens came up, I immediately began seeing lag again. On a screen asking for gmail login, I'd start typing, then get a 10 -15 second freeze, then it would start responding again. Upon completing setup, I'm seeing freezing just trying to navigate around the device. I tried going into safe mode, but continued to see the freezing while in safe mode as well.
I'm unclear where to go from here. Prior to the reset, this phone was working fine with no issues. That leads me to believe it isn't a hardware issue, or it's some serious coincidental timing on bad hardware. Any input is appreciated!
I have been using an S5 (Verizon) for about a year with no issues. Two days ago, I got a new phone and moved the S5 to my husband's VZ account. After moving all my contacts and other items from the S5 to the new phone, I decided to do a factory reset on the S5 so the phone would be nice and clean to import hubby's info.
I did the reset via settings/backup & restore. It went smoothly, no issues during the process. Once the phone was up and running, I started attempting to move his data over. I immediately started noticing some lag time and/or issues with locking up. The phone would eventually either start responding or come up with an error box. The messages varied, but were generally "Play Store has stopped responding", or "TouchWiz has stopped responding". I did some research and troubleshooting towards those specific apps and stopped getting those errors (cleared cache, uninstalled updates to Play Store), but it did not resolve the lag or freezing. All through the day today, the phone has been lagging, sometimes rebooting on it's own, freezing to the point of needing to pull the battery, and so on. It currently has Lollipop 5.0 installed. I checked for system updates, but it keeps showing no updates available.
Frustrated, I decided to do another factory reset in case the install had gone awry. Once the setup screens came up, I immediately began seeing lag again. On a screen asking for gmail login, I'd start typing, then get a 10 -15 second freeze, then it would start responding again. Upon completing setup, I'm seeing freezing just trying to navigate around the device. I tried going into safe mode, but continued to see the freezing while in safe mode as well.
I'm unclear where to go from here. Prior to the reset, this phone was working fine with no issues. That leads me to believe it isn't a hardware issue, or it's some serious coincidental timing on bad hardware. Any input is appreciated!
That fully solved the issue. Thanks for leading me down the right path!
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