How do AT&T returns work?

[Gary86]

If I get the SGS2 SR today and decide I don't like it can I return it and get another phone if it's within the 30 days at no charge (assuming the other phone would be the same cost)?

 

[PewterL31]

Yes unless there is a restocking fee

Sent from my SAMSUNG-SGH-I727 using Tapatalk

 

[Gary86]

Thanks, and I can do this as much as I like? Just have to make sure I don't keep the device longer then 30 days?

 

[shansmi]

Like for like there is no fee but if you select a different model there is a $35 restocking fee.

 

[anon(552018)]

Different model = restocking fee. And if you do this once a month they will be on to you as they can see your past purchases!
I did this with the regular S2 so I can test out Android for myself. I returned the phone on purpuse cause I paid outright, Two weeks after I returned it I was eligible for a upgrade...Used it with the Skyrocket, I am keeping this bad boy.

 

[joeynym]

i did it twice already with best buy... And I think I am going to go to best buy tomorrow to return my sgs2 and tell them I am going to sams club or radio shack to see if they will price match it, if not I will return it and go to radio shack...

 

[BLOND37]

long story dont ask i bought and returned a SGS2.. 3 times in a week.. as long as you have yur receipts and within the 30 days..

 

[LazrRocketArm]

Fyi, it is up to store managers discretion on multiple returns.

 

[dcdenonda]

On the back of the receipts for AT&T explains that they can offer one exchange with a $35 restocking fee if you choose a different models. Its at manager discretion if they exchange the phone a second time with the 30 days. After the 30 days you go to a Device Support Center and they exchange it with the same model.