How do I access group chats?

[Nameart]

I have a Moto g4 plus. When I recieve messages from a group chat, I see them from each individual sender as a file that I can download. It never downloads, no matter how many times you tell it to. I have tried setting up group chats, but when I try to send a message to a group, it tells me that it didn't send and I should try again. I can send mass texts, and I have scoured my app's settings but found nothing that helps. Any ideas?

 

[B. Diddy]

Welcome to Android Central! When you see that, it usually means there's an issue with your mobile data. Is yours turned on? If so, how's the signal? If the signal is strong, then check your APN settings, and make sure they're correct for your carrier: https://www.androidcentral.com/what-apn-and-how-do-i-change-it