How do I do a Factory Data Reset aka Hard Reset?

[Flasoxgirl]

I keep trying to install kies but the url it keeps telling me to enter on my PC comes back as an error. What I really want is to figure out how to get the music onto my SD card.

 

[PaulaO]

It sounds as if you are using Kies Air. That's not what you want. You want Samsung Kies.