How do I fix error message "Unfortunately CloudAgent has stopped"?

[AC Question]

I have a Samsung Galaxy Avant for well over a year a just today I started getting this annoying error message only when using the Gallery app to view images. The message instantly pops up and when I hit OK the gallery just shuts down so it's impossible for me to view my images and videos. I cannot turn off or disable the CloudAgent app under the application manager in settings, it doesn't give me any such option. If someone can tell me how to insert screenshots I will be happy to do so. Thank you.

 

[naenicks]

I have a Samsung S3 which has been perfect until yesterday when I started getting this message 'unfortunately cloud agent has stopped' and I cannot access my gallery. Googled views on this and tried to disable cloud agent but that didn't work. In a way I am so happy that my phone is not at fault but Samsung. Will put up with it until Samsung rectifies the problem as I have Dropbox as an alternative. Very annoying but now reassured with your posts.

 

[djbilal2007]

Quote Originally Posted by jontysoper View Post
Hi,

The issue is related to Dropbox - or at least a Samsung component which interacts with it. Here's a workaround for now:

1. Open Dropbox, go into Settings and sign out.
2. Check Gallery and/or other apps which would crash - they should work fine now.
3. Open Dropbox and sign in again.
4. If/when prompted, DO NOT link your account with the Samsung Device widget.

So, Dropbox works as an app in its own right but sadly isn't integrated with Gallery, My Files etc. For me this isn't an issue. Now to wait for an official fix/update.

Jonty.


Thanks, it works for me.

 

[Golfdriver97]

Mod note: due to the attention this thread has received lately, this thread will be stuck for at least two weeks.

 

[darnecho557]

Have an s4. Same problem. Started yesterday or the day before. The last change i remember before the issue was an update for the pokemon go app. I wonder if it has anything to do with that? Has anyone found a solution?

 

[gvedepo]

I have a Galaxy camera and just starting getting the message "Unfortunately CloudAgent has stopped". All the messages I have seen pertain to phones and tablets, and the fixes don't seem to match what I can do on the camera. Anyone know how to fix this on my camera before we leave on vacation?

 

[thedooman]

It' a sync problem with Dropbox. Open your Dropbox app and sign out of Dropbox. Sign back in again. Problem solved.

 

[Arely_76]

No, it doesn't happen when you look at google photos. I'm so frustrated, I can't even see pictures my friends send me via text.

Thanks!!!! It worked for me

 

[ImaanMagazine]

Hello everyone. I too have been having the same issue. I logged out of cloud, powered down my phone for a minute, then powered back up. So far, no error message.

 

[Camucar]

Thanks ! problem solved !

 

[jo wanna_16]

This has just worked for me......go into Dropbox settings sign out turn phone off back on and all cleared now☺☺☺☺☺

 

[Mexprieta]

Hi,

The issue is related to Dropbox - or at least a Samsung component which interacts with it. Here's a workaround for now:

1. Open Dropbox, go into Settings and sign out.
2. Check Gallery and/or other apps which would crash - they should work fine now.
3. Open Dropbox and sign in again.
4. If/when prompted, DO NOT link your account with the Samsung Device widget.

So, Dropbox works as an app in its own right but sadly isn't integrated with Gallery, My Files etc. For me this isn't an issue. Now to wait for an official fix/update.

Jonty.

THIS WORKS!! Thanks so much! I have a note 3 and was struggling with my gallery. I had to constantly open it again after it would close on me. Only like that was I able to take pictures, video, open up my gallery, or even upload pics or video to fb. It really is just as simple as can be. Sign out of drop box. I dont care for it anyways. Ive had my note 3 for 3 years now. I was not about to give up hope. Thanks again!

 

[HarleyGurl68]

I have a Galaxy Note 4, and for maybe 2 days now, I am getting this message EVERY TIME I take a new photo, or view a photo in my gallery. NOT happy with this annoying error, and it seems I'm not the only one. From reading the other comments here, it's not a specific phone or issue, but the CloudAgent itself, so what do we do?? Please fix this!!!!

Signing in & out did NOT work for me, btw..

 

[RaceQuest]

I have a Galaxy Note 4, ... so what do we do?? Please fix this!!!!

Referring to comment #12 Have you tried that?

If you are not signed in or do not use Dropbox do you use any other service that syncs photos (eg google)? If so do a sign out / sign in cycle for that that service.

Does temporarily turning of sync - see sync button in notification area (do pull down with two fingers) have any effect on your problem?

Logout of any photo sync service if applicable. Temporarily turn off mobile data and wi-fi and restart phone does the "cloud agent" error still occur when you open gallery? Restore mobile data or wi-fi settings one at a time and test as you go. Report what you find out as to when error triggers.

From earlier comments I get the impression Galaxy Note model fix seems more problematic hence the extra questions.

If you are still having no success you can try this fix:

• Go to Settings
• Select Application Manager
• Select All.
• Select Cloud Agent.
• Select Force Stop and Clear Data.

This should clear the error message. (Solution from: justanswer.com)

Lastly if that fails there is a solution on android.stackexchange.com make sure you understand the implications of disabling a Samsung background service.

 

[zigangie]

Signing out of Dropbox worked for me!

 

[Mparents2007]

Hi,

The issue is related to Dropbox - or at least a Samsung component which interacts with it. Here's a workaround for now:

1. Open Dropbox, go into Settings and sign out.
2. Check Gallery and/or other apps which would crash - they should work fine now.
3. Open Dropbox and sign in again.
4. If/when prompted, DO NOT link your account with the Samsung Device widget.

So, Dropbox works as an app in its own right but sadly isn't integrated with Gallery, My Files etc. For me this isn't an issue. Now to wait for an official fix/update.

Jonty.

Above is the spot on solution

Thank you

 

[kac24]

Perfect fix! Thank you!!!

 

[19234586]

Hi,

The issue is related to Dropbox - or at least a Samsung component which interacts with it. Here's a workaround for now:

1. Open Dropbox, go into Settings and sign out.
2. Check Gallery and/or other apps which would crash - they should work fine now.
3. Open Dropbox and sign in again.
4. If/when prompted, DO NOT link your account with the Samsung Device widget.

So, Dropbox works as an app in its own right but sadly isn't integrated with Gallery, My Files etc. For me this isn't an issue. Now to wait for an official fix/update.

Jonty.

Marry me.

 

[sambamm2010]

Ive had my note 3 since new also, only i have always had dropbox but I've uninstalled it completely and still have the stupid message. I can only view my photos in Google photos. And yes, the message pops up randomly for me as well. I've tried every suggestion to no avail. I hope they figure this out!

 

[zline12]

Something with the new update, no way to fix it, same her using a Samsung Core.

 

[Victoria F]

Same thing happening here too just started today was fine while travelling but as soon as I went to view gallery it keeps popping up very irritating. Cleared Cache didn't help and I do not want to clear all my data if so said it would erase everything