How do I format my phone?

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i can't on my phone. how to format my phone? my phone is grand2

i can't on my phone. how to format my phone? my phone is grand2
 
I'm sorry, but what you're asking is not entirely clear. Are you asking how to do a Factory Reset (which is different from formatting)? Before going further, please tell us what problems you are having....a Factory Reset is a drastic thing to do (and so is formatting) and may not be necessary.

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