A
AC Question
Two nights ago, I shut down my Samsung Galaxy S6. When I turned it on yesterday morning, it asked for my PIN. I put in my PIN as I normally do, but it wouldn't take. I inputted a few more times, knowing a 1000% what my PIN to open my phone is.
Since I lost all of my data last year and had to do a factory reset, there's no way I want to have that happen again. I went to Verizon store (no help), Best Buy (referred me to a different Best Buy w/ Samsung rep), Best Buy w/ Samsung rep (out of course for a few days). I tried calling Samsung tech support but they were worse than useless.
I went to Samsung Find My Phone but because I was on a hotel wifi when the incident occured, Samsung says I can't connect to a Samsung network to open my phone (they can't use cell data).
After hours of research, it appears this has nothing to do with being locked out of my phone / forgetting my PIN to open my phone. Rather, I get a message that asks fo a PIN to 'decrypt data storage'. Thing is, I never encrypted my data storage on my phone. It appears to a be a bug of some sort and I simply want/need a PIN from someone to enter into my phone.
I've also been told that when I run out of PIN input trys, I may be able to enter my Google password, but my gut tells me once I run out of PIN input trys, I'm SOL and can only do Factory Reset, which again, will lose all my pics.
Since I lost all of my data last year and had to do a factory reset, there's no way I want to have that happen again. I went to Verizon store (no help), Best Buy (referred me to a different Best Buy w/ Samsung rep), Best Buy w/ Samsung rep (out of course for a few days). I tried calling Samsung tech support but they were worse than useless.
I went to Samsung Find My Phone but because I was on a hotel wifi when the incident occured, Samsung says I can't connect to a Samsung network to open my phone (they can't use cell data).
After hours of research, it appears this has nothing to do with being locked out of my phone / forgetting my PIN to open my phone. Rather, I get a message that asks fo a PIN to 'decrypt data storage'. Thing is, I never encrypted my data storage on my phone. It appears to a be a bug of some sort and I simply want/need a PIN from someone to enter into my phone.
I've also been told that when I run out of PIN input trys, I may be able to enter my Google password, but my gut tells me once I run out of PIN input trys, I'm SOL and can only do Factory Reset, which again, will lose all my pics.