How do i get my phone back from Google?

[Android Central Question]

Looking for guidance here, 6.5 weeks ago I sent my Pixel 4XL in as the back panel was separating from the phone. It was deemed a manufacturers defect and they mailed me a refurbished phone. The phone never arrived, I have filed a claim with FedEx and Google. Google just keeps emailing me saying the escalation team is working on this, FedEx says it's Google's issue to deal with. I can't get any answers, nor will Google send me my original phone. I feel like I've been ripped off, and I can't get anyone on the phone to help with this. Am I missing something or should I give hope? Thanks in advance for the help!

 

[Mike Dee]

Hi, and welcome to Android Central Forums.

Unfortunately your only solution is to deal with Google. I doubt that are trying to rip you off and I'm sure it will get resolved. I would keep on them until it gets resolved. If you would like to discuss this further, please consider creating an account so we can communicate further and better assist you. As a guest you are not able to reply any threads.

I have provided the link below so that you can register.

https://forums.androidcentral.com/showthread.php?t=409154

 

[mustang7757]

Sometimes this type of issue takes time to get resolved .