How do i get passed processing failed on samsung accounts

[Loretta Westberry]

I have a problem with my note 4 n910t . after i put my email and password in, my device says processing failed. Please help me and soneone tell me what to do to make my device work.

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[B. Diddy]

Welcome to Android Central! When is it asking you to enter your Samsung account information? Did you just do a factory reset? If so, it might be Samsung's Reactivation Lock feature: Secure the Galaxy S6 active with Reactivation Lock