How do I get rid of this voicemail notification?

Shaggy15

Member
Jan 8, 2016
13
0
0
I got this intrusive voicemail from a survey company and I have tried almost everything to get rid of it. I played the message to delete it but I can't even get through the message because when it tells me to hit 1 for english to continue nothing happens. Makes zero sense because my keypad works when it tells me to hit 1 to listen to the message initially. I have factory resetted my phone and for some bizarre reason the voicemail notification still pops up even though there is nothing under "logs"

I have a samsung galaxy A5
 

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