How do I get rid of this voicemail notification?

[Shaggy15]

I got this intrusive voicemail from a survey company and I have tried almost everything to get rid of it. I played the message to delete it but I can't even get through the message because when it tells me to hit 1 for english to continue nothing happens. Makes zero sense because my keypad works when it tells me to hit 1 to listen to the message initially. I have factory resetted my phone and for some bizarre reason the voicemail notification still pops up even though there is nothing under "logs"

I have a samsung galaxy A5

 

[Shaggy15]

Figured it out. All I had to do was press 7.

 

[Golfdriver97]

Glad you got it sorted out. See you around the forums.