How do i stop my LG g6 from converting sms to mms?

[AC Question]

Hi
How do i stop my LG g6 from converting sms's to mms?
Im trying to send our business directions and the sms gets converted to an mms.
Which then cant get opened by most of my clients.
Its not that long a sms and other phones send the message without a problem.

The service provider can not give me a solution either.
Please advice? Thank u

 

[mhinc]

Hi
How do i stop my LG g6 from converting sms's to mms?
Im trying to send our business directions and the sms gets converted to an mms.
Which then cant get opened by most of my clients.
Its not that long a sms and other phones send the message without a problem.

The service provider can not give me a solution either.
Please advice? Thank u

Is it just TEXT you are sending? Or is there a file or some sort?

 

[Matty]

Welcome to AndroidCentral Hopefully we can get you sorted.

As the comment above me said, It's important to note that a SMS can only send text characters and nothing else. So, if you are including a Google Maps link or any sort of hyperlink to a website, then it will be converted to a MMS.

Does it have your business logo in the message? Do you have any special emoticons or symbols in the message?

Also, try looking in your messaging App for a setting called "Group Message". It might be auto converting to MMS but you can disable that.

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