How do I unlock Alternate Password from my Samsung Galaxy S5?

[AC Question]

How do I unlock Alternate Password from my Samsung Galaxy S5

I took my phone to ATT&T store and they could not help me, they told me that I would have to do a hard reset on my phone but that I would lose all my data. Can I unlock my phone or reset my phone without losing my data?

 

[Almeuit]

Re: How do I unlock Alternate Password from my Samsung Galaxy S5

Login to your Google account on your computer and use Android device manager to set up a new password.

 

[Sunny Odaro]

Re: How do I unlock Alternate Password from my Samsung Galaxy S5

i do lock my phone wt finger print. and now i forgot my alternative passwoord. how can u help pls.

 

[Sunny Odaro]

Re: How do I unlock Alternate Password from my Samsung Galaxy S5

i have yahoo account