How do you save progress for Lara Croft: Relic Run?

[AC Question]

I just reinstalled this app, and since I had It linked wih my google play account, I expected all of my progress. The thing is only my achievements were saved; the game started me back at level 1 with no coins or gems and any permanent upgrades were gone. So, it seems like not all my progress has been saved and I'd like to know how I can get that back.

 

[B. Diddy]

Welcome to Android Central! If you don't get a good answer here, try emailing the developer: eu-mobile-support@square-enix.com

 

[joey512]

why does relic run often freezed,pls fix d problem,probably a bug,its very frustrating.

Why does relic run keep freezing and i lost most of my gems saving the found clues when i replay the level.WHY must this be so? It took me quite a while to reach level 39 and each level had me repeat it many times due to the freezed.Pls fix the bug.its very irritating and frustating.

 

[anon(632115)]

This is something you need to take up with the app developer eu-mobile-support@square-enix.com