How I got a free Note 20 Ultra 5G

[swarlos]

That's my issue a lot of times. No companies reward loyalty anymore. All they want to do is court new customers, and give them all the good deals. But what about us folks who have been with said company for years and years?

Yes this annoys the crap out of me soooo much!!

 

[pst23]

Nothing I said was unethical. If someone wants to make changes to their account there is nothing wrong with going through loyalty. The loyalty department told me that’s what they were there for. I think that customers should be able to negotiate.

 

[Mr Segundus]

Someone else pays the cost. You own a business so you should understand that if enough people chime you out of something it costs someone else. That's all I have to say on the matter.

The carrier offered that deal to the OP. I see no problem with that.

Good job, OP.

 

[pst23]

Thank you. I was shocked myself. I didn’t know this would be so controversial. Phone companies used to have deals. I just wanted to encourage people to talk to the loyalty department of their provider.

 

[Flytetymex]

It's not controversial. You lucked out and that's awesome and the majority of us appreciate the tip.

 

[Mike Dee]

The carrier offered that deal to the OP. I see no problem with that.

Good job, OP.

I wouldn't expect you to

 

[simplepink]

Why is there even a thread about this? You didn't need to share such details. This is nothing to be proud of. Yes, you called, did nothing wrong, and benefited in the end. You could have kept this to yourself. Why a thread to share exact details encouraging others that it is possible they can get lucky as you have?

You could have simply summarized and said it is worth calling loyalty to see what they'll offer. Unnecessary to go to the level of details how the system worked in your favor.

As for everyone else who feel wronged in being long time loyalty customers paying high cost and no rewards, sometimes it sucks, and sometimes it doesn't. You have the choice to leave to any other carrier. Everyone has a choice to stay or leave for their reasons.

 

[KupKrazy]

Let's be real, though - you didn't speak to loyalty. You spoke to retention and that is their job to try to keep you as a customer. Honestly, I have to say - suggesting others call to cancel their lines in order to get a free phone is totally missing the fact that retention looked up your account and your history to see how much they can provide back to you. Others likely wouldn't see the same results. You got a free phone, and they have you as a customer for another 2 years. It wasn't really 'free'. Free would be you getting the phone without having to stay with them for any contract length. lol

I've received various offers when I tried to cancel things before - like my cable, wireless service, etc. - so I can totally see this being fine. But suggesting folks call their provider to threaten to cancel when they have no intention of cancelling in order to get perks - I guess I'm also on the fence on that one. It reminds me of when people here "canceled" their Note20 order via Samsung in order to try to get the $100 off. It's not really ethical.. but then again, what is?

And yes, companies nickle and dime us up the wazoo so I can understand the sentiment to want to "stick it to them" - but then again, I also choose to be their customer as well.

 

[lyingfromyou]

I remember reading the entire post at length last night..

You had a deal for a free Ultra with a two year agreement until they tried to get sneaky with undisclosed charges monthly.. Correct?

You then decided no thanks and tried to have the order canceled...? It shipped or is shipping anyways and now you feel you have a free device on your hands?

If I'm not missing the point entirely, won't they realize you have the device and add the grand total to your bill? It's not like they don't have records and can't just look for it in their network... I want to see the update to this tale of triumph in a month or so when your bill cycle updates

What am I missing? Fair summary?

 

[Gary02468]

Why is there even a thread about this? You didn't need to share such details.

It strikes me as similar to the pre-order trick where people tried to cancel their order and got a 10% discount if they didn't go through with the cancellation. That trick was widely shared here, and I don't think anyone objected to it. Doesn't the same principle apply, regardless of whether the discount is 10% or 100%?

 

[pst23]

The thing is I didn't trick anyone. They offered me the phone for free. I didn't ask them for a free phone. I told them I was canceling two lines and the same rep canceled those lines (iPad and apple watch) before our call ended. The phone has no commitment.

I say this all to say that I did not call them with the intention of getting a new phone or a free phone. I called to cancel lines. I was stunned that the loyalty department (this is the department the rep told me she was from) could offer this to me. I do have my receipt i was charged $0.00.

Her advice to me was to not go to stores for deals to always call them first.

Didnt know this would upset so many people.

 

[felloffthetruck]

I say this all to say that I did not call them with the intention of getting a new phone or a free phone. I called to cancel lines. I was stunned that the loyalty department (this is the department the rep told me she was from) could offer this to me. I do have my receipt i was charged $0.00.

Her advice to me was to not go to stores for deals to always call them first.

Didnt know this would upset so many people.

Doesn't bother me at all.

Just wondering what the big secret is about you not revealing the carrier?

 

[NIZMOZ44]

Nothing wrong with what he did. People do it all the time on slickdeals. Whenever someone got a deal a certain way, they share it, including for mobile devices.

Why is there even a thread about this? You didn't need to share such details. This is nothing to be proud of. Yes, you called, did nothing wrong, and benefited in the end. You could have kept this to yourself. Why a thread to share exact details encouraging others that it is possible they can get lucky as you have?

You could have simply summarized and said it is worth calling loyalty to see what they'll offer. Unnecessary to go to the level of details how the system worked in your favor.

As for everyone else who feel wronged in being long time loyalty customers paying high cost and no rewards, sometimes it sucks, and sometimes it doesn't. You have the choice to leave to any other carrier. Everyone has a choice to stay or leave for their reasons.

 

[j_hansen]

Nice one to get a free Note

 

[NIZMOZ44]

Loyalty and Retention is the same department fyi.

Let's be real, though - you didn't speak to loyalty. You spoke to retention and that is their job to try to keep you as a customer. Honestly, I have to say - suggesting others call to cancel their lines in order to get a free phone is totally missing the fact that retention looked up your account and your history to see how much they can provide back to you. Others likely wouldn't see the same results. You got a free phone, and they have you as a customer for another 2 years. It wasn't really 'free'. Free would be you getting the phone without having to stay with them for any contract length. lol

I've received various offers when I tried to cancel things before - like my cable, wireless service, etc. - so I can totally see this being fine. But suggesting folks call their provider to threaten to cancel when they have no intention of cancelling in order to get perks - I guess I'm also on the fence on that one. It reminds me of when people here "canceled" their Note20 order via Samsung in order to try to get the $100 off. It's not really ethical.. but then again, what is?

And yes, companies nickle and dime us up the wazoo so I can understand the sentiment to want to "stick it to them" - but then again, I also choose to be their customer as well.

 

[KupKrazy]

Loyalty and Retention is the same department fyi.

What I meant was there really isn't a "loyalty" department as far as I've ever heard. It's all "retention". They do things to keep you as a customer. Loyalty would be for them to reward you for being a customer and I've never, ever, ever had any wireless conpany just give me something free without me initiating and telling them I'm taking off. It's just words and labels but in the context of the discussion above, it was all about retention.

 

[kolyan2k]

I got mine for 280 plus $150 samsung credit (with trade-in)

 

[SeanD_Colorado]

It definitely never hurts to call the customer retention center, though I am more often than not guilty of not calling them. The most recent incident was when I canceled service with my cable company. I got a call from customer retention the day after I canceled going on about what a great customer I had been over the years and how they would like to give me this service and that service and some free equipment. I told them "look, I appreciate the call, but I have already moved on. Perhaps if you had called me over the last year or two and said "hey, you have been a great customer we would like to offer these things to you for staying with us, I would still be with you."

It was kind of a useless offer after the fact and at the time found it a bit insulting, but maybe I *should* have called them first before canceling/switching. I just never do it. Maybe it feels too much like I have to grovel? dunno but I just don't. ¯\_(⊙_ʖ⊙)_/¯