How to escalate Pixel 2 Google store issue?

[C5Longhorn]

Does anyone have any tips or info on how to escalate Google store purchase issues? I bought a Pixel 2 back in November 2017 and still have not received my $100 Google store credit or my Google Home Mini credit. There is no dispute I'm owed the credits, just they keep telling me there is a system glitch they are working to resolve.

I have logged an issue with Google support and called 3 times and also emailed about an update with no success. I've asked to escalate and been advised to send an email response to system generated email I received.

This is getting me nowhere and is very frustrating.

Thanks,

Rick

 

[pkcable]

Hey Rick,

Couple of things to try. MANY companies respond well when social media is used. It's public and they like to be seen as a responsive company. For the Google store it...

https://twitter.com/madebygoogle?lang=en


Its extreme, BUT you could escalate to the CEO, here's his email....

sundar(AT)google(DOT)com

 

[C5Longhorn]

thanks for the reply, I'll try social media first, this is going on over a month.