B. Diddy Senior Ambassador Moderator Mar 9, 2012 168,335 9,025 113 Jan 11, 2015 #2 Welcome to Android Central! It would help to know which phone you have. Are you able to access the system settings? If so, go to Settings>Backup & Reset, and select Factory Data Reset there.
Welcome to Android Central! It would help to know which phone you have. Are you able to access the system settings? If so, go to Settings>Backup & Reset, and select Factory Data Reset there.