how to fix the "device maintenance stopped" on samsung

[Android Central Question]

i was at the mall earlier and then my device just hang and the buttons wont work and then something pop up saying "device maintenance has stopped" it appears rarely but when it appear my phone will just hang and then turn off automatically. how do i fix this? i'm running on android nougat btw

 

[B. Diddy]

Welcome to Android Central! Go to the App Manager, tap Menu>Show System, and look for Device Maintenance. Select it, then Storage, then Clear Cache/Clear Data.

 

[BobLobllaw]

Welcome to Android Central! Go to the App Manager, tap Menu>Show System, and look for Device Maintenance. Select it, then Storage, then Clear Cache/Clear Data.

That would be great if it wasn't crashing when I select storage. Device Maintenance opens and will run fin until I select the storage option. This brings me to the 2nd part of my problem. How can I safely take the SD card out of my phone. I have pulled it out before without using the "unmount" feature and it ruined the SD card and I lost a 128gb sd card and all of the data on the card. I cannot risk that again.

 

[B. Diddy]

Sorry, can you clarify -- are you going to the system settings, then tapping Apps (or Application Manager)? Or are you opening the Device Maintenance app itself? Or is it the same thing on your phone?

 

[Dennis Rash]

Sorry, can you clarify -- are you going to the system settings, then tapping Apps (or Application Manager)? Or are you opening the Device Maintenance app itself? Or is it the same thing on your phone?

Mine will not even let me clear the cache. It says 0 B

 

[Dennis Rash]

Mine will not even let me clear the cache. It says 0 B

And that is from the "apps" also this is on a tablet for me.

 

[mustang7757]

And that is from the "apps" also this is on a tablet for me.

Welcome to AC!
Can you show a screenshot where u clear cache?

 

[Dennis Rash]

Welcome to AC!
Can you show a screenshot where u clear cache?

I simply uninstalled the app and reinstalled it. Lost all my data but I believe that was the only choice. It works fine now. Thanks for the quick response though!

 

[Dennis Rash]

I simply uninstalled the app and reinstalled it. Lost all my data but I believe that was the only choice. It works fine now. Thanks for the quick response though!

I will try to screen shot it for you though

 

[Dennis Rash]

Welcome to AC!
Can you show a screenshot where u clear cache?

Sorry how can I send you a screen shot?

 

[mustang7757]

Sorry how can I send you a screen shot?

https://forums.androidcentral.com/showthread.php?t=413366

 

[Dennis Rash]

https://forums.androidcentral.com/showthread.php?t=413366

This is the screen shot after I reinstalled the app. Beforehand where it says 16.00kb for cache that shown as 0 kb and would not let me clear it.

 

[Dennis Rash]

https://forums.androidcentral.com/showthread.php?t=413366

Is there anyway to work around that if it happens again?

 

[mustang7757]

Is there anyway to work around that if it happens again?

If it happens again clear storage then force stop , Device maintenance is what today Samsung device called Device care they changed the name

 

[Dennis Rash]

If it happens again clear storage then force stop , Device maintenance is what today Samsung device called Device care they changed the name

thank you for the help. Also thank you for the quick replies. Take care!

 

[mustang7757]

thank you for the help. Also thank you for the quick replies. Take care!

Your welcome!
See you around the forums.