How to get replacement Droid from VZW??

Jan 21, 2010
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I need some info please. Here is the deal, I dropped my droid last night and the antenna is jacked as in I dropped 2 calls today and go from 3g to 1x all the time...before I never did at all. I took it to VZW store and the stupid service person said I can't duplicate anything and I said its on 1x it can still do everything but I didn't have service for 2 hours earlier today. I have the warranty but I am not going to fork over $89 for a replacement, thats absurd. So...What do I need to do to my phone so when I go into the VZW store I walk out with a replacement?

Thank you,
Torrey
 

j7469

Well-known member
Nov 17, 2009
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Is there visible damage from when it was dropped? If so I doubt they are going to take it back as a warranty repair. You can try to go to another store/salesman and try again with Verizon. You also can just pay the $89 since you did cause the damage.
 

Jared DiPane

Well-known member
Feb 7, 2010
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Have you tried dialing *228 and then pressing option 2? This will update your roaming capabilities, and help keep you on a more stable connection.

I would honestly wait it out a few more days, maybe it was a fluke and happened to coincide with the fact that you dropped your phone, but I dont see them being related.

Personally I never go to a Verizon store, I always call their tech support (1-800-922-0204) and deal with them and have one shipped to me. They seem far more competent and generally more willing to help from my past experiences.
 
Jan 21, 2010
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I pay enough for the service and for the additional warranty I am not paying $89 to get a replacement.

I will try the *228 and pressing 2...thanks!

Def totally different than Sprint, with Sprint it was go to the store to get help and get things taken care of and not call and this is the second time that somebody at the store was an idiot...go figure lol.
 

Jared DiPane

Well-known member
Feb 7, 2010
1,009
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Yeah the stores can be your best friend or worst enemy. With smart phones it is generally easiest to deal with it all over the phone, as they are better trained and have better resources to help with the issues.

Give *228 a shot, and also, try to forget you dropped it. Placebo affect may work...
 
Jan 21, 2010
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lol..yah I will try and forget but I have noticed the touchscreen is a little more flimsy now too, not really too bad. I just was wondering what I would say or do to walk out of the store with a replacement, like if I dropped it in water and then took it in and say ok..duplicate this! would they then in return do the replacement? ;)
 

Jared DiPane

Well-known member
Feb 7, 2010
1,009
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Nah, water idea would not be a smart one :)

If you call customer service you can tell them about the call quality decrease and increase of dropped calls, but they will prob tell you the *228 thing as well. Also, since they have 2.1 on the way, they are going to try to delay people to try that before exchanging devices.
 
Jan 21, 2010
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prob right.

On the way....I just love that as 9 out 10 times it's pushed back and back :) Well I will just hold tight and see if tomorrow brings better reception. I am on call 24/7 so I can't have a phone with an attitude on whether I have service or not..lol.

Again...thanks for the help as I have asked other things before and never gotten a response. I appreciate it!
 

MBSMD

Well-known member
Feb 7, 2010
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Don't drop it in water. It's a sure way to get VZW to never touch your phone again (under warranty). All cellphones have water sensors that irreversibly change color when they come in contact with moisture. That will instantly void any warranty you have left.
 
Jan 21, 2010
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ahh...that's right..forgot about that...good call!! Thanks!! I was just wondering what it would take to walk in and walk out with a replacement phone.
 

anon(10090)

Well-known member
Feb 19, 2010
74
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Go back in time and pay the 10 dollars for the 2 year accidental damage warranty.

Seriously though, see if the store you bought it from has any kind of basic warranty?
 

ancient_dragon

Well-known member
Feb 15, 2010
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called tech support, told him what happened....shipping out replacement :) Def call and not go to store with VZW.
I'm guessing you just told them about the lost calls and worse reception, and not about the drop as well. But its good for you that you got a replacement. Wish I knew to call Verizon tech support back when I was having issues, may have saved me a few bucks, since I payed for a replacement I shouldn't have had to a while back.
 

anthonyzul

Well-known member
Dec 27, 2009
212
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So similar problem...

I dropped my phone at the train station the other day. Fell flat on the screen side. The phone works perfectly. You wouldn't even know that it was dropped it works so perfectly. Except now there is a crack going from the top of the glass to the bottom. Extending beyond the led screen into the black parts of the glass. I'm going to go to the VZW store today and try to get it replaced. I have the insurance and everything. I unrooted and went back to stock. I deleted all the "root" apps. I backed everything up with a Nandroid backup. Hopefully they will replace the thing...
 

corydunbar

Well-known member
Dec 31, 2009
759
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They'll probably tell you that you'll have to pay the replacement charges, because dropped phone damage is rarely something they'll just swap out for.
 

Jared DiPane

Well-known member
Feb 7, 2010
1,009
5
0
So similar problem...

I dropped my phone at the train station the other day. Fell flat on the screen side. The phone works perfectly. You wouldn't even know that it was dropped it works so perfectly. Except now there is a crack going from the top of the glass to the bottom. Extending beyond the led screen into the black parts of the glass. I'm going to go to the VZW store today and try to get it replaced. I have the insurance and everything. I unrooted and went back to stock. I deleted all the "root" apps. I backed everything up with a Nandroid backup. Hopefully they will replace the thing...

If they replace it, they are going to charge you. If you are lucky they will charge the $50 out of warranty replacement and not make you go through insurance for the replacement.
 

epinz

New member
Feb 20, 2010
4
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I just got my replacement phone for free from customer support. I gtold em a whole bunch of **** and they just sent me a new one, free!!! Thing is, verizon customer support has the manufacturers warranty that the stores don't. So the stores have to charge and u still only get a referbished phone. So always call customer support as its always free and they dnt c the damages. But u have to send the other phone back within 10 days, and if they see water damage or a big physical damage, they will charge u retail price for the phone.....I talk them into anything I want, verizon customer service is def the best...hope this helps.
 

anthonyzul

Well-known member
Dec 27, 2009
212
3
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Yeah they want me to pay the $89 deductible for the insurance replacement. :(
It's OK. I will have to live with my cracked screen for a couple weeks though since I'm moving and need all my money for the new place right now. Sucks, but at least the phone works perfectly and I'll get it replaced soon enough.
 

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