How to keep screen whil in call

[Tim98TA]

How can I get the screen to stay on while in a call?
I have tried to turn on "Keep screen on while viewing" setting, but that didn't work.
Can anyone point me in the right direction please.

 

[mustang7757]

Its supposed to go off as soon as you put it to your ear then pull away come back on to prevent accidental touches

 

[B. Diddy]

Have you already tried changing to speakerphone for calls where you need to access the screen? That should keep the screen on.

 

[mustang7757]

Have you already tried changing to speakerphone for calls where you need to access the screen? That should keep the screen on.

That will time out also at least in my Note 20u

 

[Tim98TA]

Its supposed to go off as soon as you put it to your ear then pull away come back on to prevent accidental touches

It goes off and never comes back on. I have to hit the side button and then log back in the phone.

 

[Tim98TA]

Have you already tried changing to speakerphone for calls where you need to access the screen? That should keep the screen on.

I don't always use speakerphone.

 

[B. Diddy]

If the screen is immediately going dark as soon as you start a call (without even bringing the phone up to your ear), then something may be blocking the proximity sensor, like a poorly fitting screen protector or case. If you have either, try taking them off.

 

[Tim98TA]

If the screen is immediately going dark as soon as you start a call (without even bringing the phone up to your ear), then something may be blocking the proximity sensor, like a poorly fitting screen protector or case. If you have either, try taking them off.

So I just tried something. It does go dark when I put it to my ear, but comes back on if I move it away. BUT, if I am on a call for more than 2 minutes, it stays dark. My screen timer is set for 2 minutes. My S9 would stay on past the 2 minutes if I was on a call.
Am I missing something with a setting maybe?

 

[Tim98TA]

Was just on a call for about 30-40 seconds. Screen went blank when I brought to my ear. Moved it away from my ear when done, and it stayed blank. Had to log in my phone to hang up.

 

[mustang7757]

It goes off and never comes back on. I have to hit the side button and then log back in the phone.

To the ear?

 

[Tim98TA]

Yes, to my ear

 

[mustang7757]

Any screen protector? If have a case maybe try removing it

 

[Tim98TA]

Checked my screen protector. It's clear of it.
The case I have is a very thin case and also not in the way.
I just tried to make a call and the person did not answer. Brought it away from my ear and blank screen. It seems hit or miss.

 

[mustang7757]

Checked my screen protector. It's clear of it.
The case I have is a very thin case and also not in the way.
I just tried to make a call and the person did not answer. Brought it away from my ear and blank screen. It seems hit or miss.

Yeah tested my Note 20u and out to the ear it goes black then remove and screen comes on , try clearing data and force stop the phone app , to do that long press then phone app then tap info>go to storage clear data then back out one and force stop

 

[Tim98TA]

Yeah tested my Note 20u and out to the ear it goes black then remove and screen comes on , try clearing data and force stop the phone app , to do that long press then phone app then tap info>go to storage clear data then back out one and force stop

Just did that.
Same thing.
Made a call and put to my ear for about 8-10 seconds. Black screen and had to log on to hang up.

 

[mustang7757]

Just did that.
Same thing.
Made a call and put to my ear for about 8-10 seconds. Black screen and had to log on to hang up.

Also try clearing cache in recovery if it is still happening then go into safe mode and see if still does it

 

[Tim98TA]

Where exactly is the proximity sensor on this phone? I thought it was tied in with the camera.
If I start off from the left side of the phone I can cover up the lens, and go past it .
If I come in from the right of the phone, the screen goes black about 1/4" from the lens. Very odd.

 

[mustang7757]

Where exactly is the proximity sensor on this phone? I thought it was tied in with the camera.
If I start off from the left side of the phone I can cover up the lens, and go past it .
If I come in from the right of the phone, the screen goes black about 1/4" from the lens. Very odd.

Should be right in that area

 

[mustang7757]

You could see a faint light when you call voicemail

 

[Tim98TA]

You could see a faint light when you call voicemail

The only light I see in a call is a very very small green light in the far right upper corner. If I cover it up, nothing happens.