Unfortunately, through no fault of my own, the account is not in good standing. I have attempted to resolve that issue with T-mobile but to no avail. I have attempted to SIM unlock following the directions that include dialing *#197.... but one of the steps, specifically: [4] NW Lock NV Data INITIALLIZ is not available to me. Further research has indicated that this option has disappeared with the upgrade to 4.3. Hence my question as to whether or not someone has figured a way to SIM unlock without downgrading to 4.1.1 or 4.1.2. I have gotten to the point where I select [3]Perso SHA256 OFF. Without the [4] option available I backed to the main menu and selected the SYNC option and rebooted phone... this did not work. I have been unable to locate directions similar to the step by step provided for 4.1.1 users for users that upgraded to 4.3 and are threatened with bricking their device via KNOX if they attempt to downgrade. Thank you again for taking the time to respond - I do appreciate it.