HTC 10 in download mode with volume buttons not working to navigate

[AndyGee170895]

I have an old HTC 10 that has not been used for a couple of year, but need to get some photos from it. It is in download mode when turned on but the volume buttons don't work to navigate up and down, so can only select system info. Anyway to get past this to reboot phone? Also tried to get the photos off but when plug phone into computer it is not recognised

 

[mustang7757]

Hi welcome to AC !

Are the buttons physically broken? Also did you use Google photos they might be backed up .

 

[B. Diddy]

Welcome to Android Central! It does sound like the Volume buttons might be faulty. You could try swabbing them with rubbing alcohol, in case there's some residue caught in there that's interfering with their function.