HTC does not have their act together...

[rgfcpq]

I did a hard reset on my phone after backing up to my HTC account. I forgot my password and the automated password reset service at htcsense.com does says it sent an email but never does (and yes, I have checked my spam folder). I called HTC and they said they have to escalate this with technical support and I will get a call back in about a day. They are incompetent and have set up weak processes. Very disappointing. This is my last HTC product. I am going to Google and Motorola products going forward.

 

[Dave Clark]

I did a hard reset on my phone after backing up to my HTC account. I forgot my password and the automated password reset service at htcsense.com does says it sent an email but never does (and yes, I have checked my spam folder). I called HTC and they said they have to escalate this with technical support and I will get a call back in about a day. They are incompetent and have set up weak processes. Very disappointing. This is my last HTC product. I am going to Google and Motorola products going forward.

I'm saddened by your unfortunate incident, but coming here to rant about it won't help. If you want to see a change then rant to htc when tech support contact you.

 

[rgfcpq]

I am warning others by sharing my experience. Consider it a public service message. The only way I can activate my phone is by setting up an account with them, either through email or using Facebook or Google, the latter 2 of which they seek the right to gain access to all your posts, friends, etc. The fact that they don't have adequate provisioning of their service is poor.

 

[ram1220]

So you forget your password and you think it's HTC's fault and they are incompetent? LOL. Maybe you forgot your email address too. I love HTC and my phone. You won't steer me away from them because of your forgetfulness.

 

[anon(7894520)]

So htc are incompetent because they wont solve your problem in less than 24 hrs regarding a forgotten password that for some reason you are unable to reset...

And what are you then? The most organised and productive being on the planet?

 

[Old Stoneface]

I did a hard reset on my phone after backing up to my HTC account. I forgot my password...

But it's HTC that doesn't have its act together.

Right.