HTC One issues-Please Help!

[Jimmy Ford]

So I've had my one for a while now and I love it. But last week it started doing some weird stuff. When it's plugged in, it'll charge, but i cant use any apps. It'll start them, force close them, and start them again. If one manages to stay open and it's an app that uses a keyboard-like messaging-it automatically turns to landscape. Also, I get about 2 seconds of my ringtone playing randomly every few minutes. When it's not plugged in, it'll randomly turn on car mode while it's in my pocket. So I call people I didn't mean to call and so on. I performed a factory reset two days ago and it's still doing the same thing. Phone isn't rooted and there isn't a launcher running. Any help is appreciated!

 

[HalizDad]

Take it back and show the person who you bought it from.. You're the first person to mention this on here

Sent from my HTCONE using AC Forums mobile app

 

[BobR1908]

So I've had my one for a while now and I love it. But last week it started doing some weird stuff. When it's plugged in, it'll charge, but i cant use any apps. It'll start them, force close them, and start them again. If one manages to stay open and it's an app that uses a keyboard-like messaging-it automatically turns to landscape. Also, I get about 2 seconds of my ringtone playing randomly every few minutes. When it's not plugged in, it'll randomly turn on car mode while it's in my pocket. So I call people I didn't mean to call and so on. I performed a factory reset two days ago and it's still doing the same thing. Phone isn't rooted and there isn't a launcher running. Any help is appreciated!

This seems odd and abnormal - especially if a factory reset did not fix it. If you can return it - hurry and do so! If you can't - hopefully someone can chime in with something that may help.

 

[Jimmy Ford]

bought it online from staples....do i take it back to them or do i take it to sprint?

 

[Gator352]

I would try Staples first and see what they say. If they don't give you an answer you want to hear, go to Sprint. If you have insurance you'll either get a new one or refurbished and if you don't, it will be going back to hTc for repair/replace either through them or yourself. Either way, you're going to get a new phone.